Cloud // Software as a Service
News
4/17/2012
06:21 PM
Connect Directly
Google+
LinkedIn
Twitter
RSS
E-Mail
50%
50%
Repost This

Google Gmail Back After Limited Outage

Service disruption affected less than 2% of the 350 million Gmail users worldwide.

10 Essential Google+ Tips
Slideshow: 10 Essential Google+ Tips
(click image for larger view and for slideshow)
Google's Gmail has recovered after a service disruption on Tuesday that prevented both business and consumer users from accessing their email messages.

Gmail users on Twitter began posting about access problems shortly after 9 a.m. PT on Tuesday and Google acknowledged the issue at 9:42 a.m. PT on its App Status Dashboard.

By 10:18 a.m. PT, Google said its team was investigating the issue, which was affecting less than 2% of the Gmail user base.

In January, Google CEO Larry Page said that there are some 350 million Gmail users worldwide. So fewer than 7 million users were affected, which is still a significant number of people.

[ Read Google: Oracle Wants To Glom Onto Android's Success. ]

Google said at 10:46 a.m. PT that the issue had been fixed and expressed regret for the incident. "We apologize for the inconvenience and thank you for your patience and continued support," the company said. "Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better."

Outages and lesser service disruptions occur fairly regularly among Internet companies. At the end of February, Microsoft's Windows Azure service was unavailable for about nine hours. Hotmail was also down for about an hour in February. Amazon Web Services also suffered lengthy outages last year in certain parts of the world.

Last September, Google redesigned its App Status Dashboard to present information about service issues in a more effective manner.

In general, the majority of cloud service customers tend to accept that failures happen if companies are prompt and forthright in their communication about downtime and restoration of service. Amazon, Google, and Microsoft have all improved how they report on service issues. However, Microsoft continues to keep its Office 365 Service Health Dashboard hidden behind a login Web page, despite the public availability of its Windows Live dashboard.

See the future of business technology at Interop Las Vegas, May 6-10. It's the best place to learn how cloud computing, mobile, video, virtualization, and other key technologies work together to drive business. Register today with priority code CPQCNL07 to get a free Expo Pass or to save 25% on Flex and Conference passes..

Comment  | 
Print  | 
More Insights
The next wave in APM
The next wave in APM
Find out how to get the benefits of application monitoring while avoiding the complexity and performance headaches.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Elite 100 - 2014
Our InformationWeek Elite 100 issue -- our 26th ranking of technology innovators -- shines a spotlight on businesses that are succeeding because of their digital strategies. We take a close at look at the top five companies in this year's ranking and the eight winners of our Business Innovation awards, and offer 20 great ideas that you can use in your company. We also provide a ranked list of our Elite 100 innovators.
Video
Slideshows
Twitter Feed
Audio Interviews
Archived Audio Interviews
GE is a leader in combining connected devices and advanced analytics in pursuit of practical goals like less downtime, lower operating costs, and higher throughput. At GIO Power & Water, CIO Jim Fowler is part of the team exploring how to apply these techniques to some of the world's essential infrastructure, from power plants to water treatment systems. Join us, and bring your questions, as we talk about what's ahead.