Microsoft CRM Embraces iPhone, iPad, Android - InformationWeek
IoT
IoT
Cloud // Platform as a Service
News
2/6/2012
11:49 AM
Connect Directly
Google+
LinkedIn
Twitter
RSS
E-Mail
50%
50%
RELATED EVENTS
[Best Practices] Managing Multiple Clouds
Jul 26, 2017
Putting all your eggs in one cloud basket is risky, because clouds are not immune to denials of se ...Read More>>

Microsoft CRM Embraces iPhone, iPad, Android

Microsoft Dynamics CRM update will include native mobile apps for Windows Phone 7, iOS, Android, and BlackBerry devices.

Microsoft announced Monday that it will embrace rival mobile platforms and browsers with a planned second-quarter service update of its Microsoft Dynamics CRM application.

"In today's hyperconnected world, customers need to be able to access their business-critical data on the device of their choice," said Dennis Michalis, general manager, Microsoft Dynamics CRM, in a statement.

That's not exactly new news to customers, but cross-platform support is something Microsoft has only slowly--and fairly recently--embraced as it has moved into broad cloud computing services such as Azure and Microsoft Office 365.

The Dynamics CRM service update will include a new cloud-based mobile CRM service called Microsoft Dynamics CRM Mobile. It will also include an assortment of native mobile clients for iPad, iPhone, Android, and BlackBerry, as well as Microsoft's own Windows Phone 7. The mobile service will be $30 per user, per month with support for up to three devices per user. The apps will be initially available in 24 markets and 10 languages, according to a Dynamics CRM release preview published by Microsoft.

[ Want more on Microsoft Dynamics? Read Microsoft ERP Release Streamlines Retailing. ]

The Dynamics CRM update will also support a range of current browsers, including Google Chrome, Firefox, and Safari running on PCs, Macs, and iPads.

The second quarter service update, which is expected by May, will also upgrade microblogging and activity feed social collaboration capabilities introduced in the last Microsoft Dynamics CRM service update, released in November. The coming upgrade will add the ability to "like" and "unlike" posts, filter posts by topic, and view a timeline of all posts mention by a filtered term. Bosses can also view all posts filed by direct reports, regardless of whether they "follow" that employee.

The new Dynamics CRM social features and cross-platform mobile and browser support might help Microsoft step up the competition with Salesforce.com, which remains the largest provider of cloud-delivered CRM applications.

Late last year Microsoft said it has more than 30,000 Dynamics CRM customers (versus more than 100,000 customers of Salesforce.com). Microsoft's count includes both cloud and on-premises deployments, but the vendor says two out of three new customers are opting for cloud-delivered CRM app.

IT's jumping into cloud services with too much custom code and too little planning, our annual State of Cloud Computing Survey finds. The new Leap Of Cloud Faith issue of InformationWeek shows you what to be aware of when using the cloud. Also in this issue: Cloud success stories from Six Flags and Yelp, and how to write a SAN RFI. (Free registration required.)

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
IT Strategies to Conquer the Cloud
Chances are your organization is adopting cloud computing in one way or another -- or in multiple ways. Understanding the skills you need and how cloud affects IT operations and networking will help you adapt.
Video
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll