re: Microsoft Office 365 Reveals Uptime Figures
Thomas, it is nice to see Microsoft come out with some numbers, finally. However, I would heavily caution potential customers when looking this face value. First, what does Microsoft mean by "weighted on the number of people using each of these services" This needs some explanation in my opinion. Further, if you have a look at the Service Dashboard, there are constant "Service Degradation" notices out there. For example, on July 16th, for nearly 19hrs, there was a Service Degradation incident where "unexpected outage occurred during routine maintenance" where "customers may have experienced the inability to access their Exchange Online mailbox" What value is there in a service, technically, being "up", but I cannot gain access to it? What is the usability of the service if it is constantly in "Degradation"?
This is something that we are going to address very shortly in a follow up blog post, which we will also be doing quarterly. So, maybe we can be the watchdog of Microsoft that the customers really need. Thank you again! Derik VanVleet