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8/31/2011
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Salesforce.com Taps HTML5 For Tablets, Opens Up Chatter

Early 2012 releases will bring a tablet-optimized mobile app, customer-facing collaboration options, and SharePoint integration for Chatter.

Kicking off its annual Dreamforce event in San Francisco Wednesday, Saleforce.com announced that it's embracing HTML5 to better support tablets and other mobile devices. It also announced it will open up its Chatter app to external collaborators and third-party apps.

Following in the footsteps of Facebook and other consumer sites that have developed touch-optimized versions of their websites, Salesforce announced that touch.salesforce.com will deliver an HTML5-based version of the vendor's core applications, and eventually the extended library of applications build on the Force.com development platform.

The promise of HTML5 is to be able to write Web-based applications once and deliver them across a variety of mobile platforms and devices without native development work--it doesn't quite live up to that billing just yet, but more on limitations in a moment.

HTML5 is now supported by most late-model smartphones and tablets. Web apps written in HTML5 generally lose desktop-and-mouse-oriented scroll bars and gain mobile device-native pinch, flip, swipe, and other gesture-based navigation capabilities.

Touch.salesforce.com is little more than a landing page today, but by early next year it will deliver an HTML5-based version of the Salesforce.com Sales Cloud application, Clarence So, the company's senior vice president of strategy, told InformationWeek. The HTML5 app will also support customer and partner customizations of the Sales Cloud.

Salesforce was not ready to release a roadmap detailing when its Service Cloud app and Force.com will be rewritten in HTML5, according to So, but the company made it clear that's the plan.

"Our customers have built over 240,000 custom apps with Force.com, and with touch.salesforce.com they'll become instantly mobile so you can access them through mobile devices," said Al Falcione, Saleforce.com's VP of product marketing.

The embrace of HTML5 does not mean that Salesforce will abandon device-native mobile apps, So said. The vendor currently supports Apple iOS and BlackBerry RIM devices with native apps, and it's expected to support Android with a native app by year end.

Nonetheless, HTML5 is viewed by many as the future of mobile development. Many Web app developers are supporting both paths for the time being.

"This is a smart way for Salesforce to be adaptable in the mobile space, and they were proactive in stating that they don't feel the choice of tablets and smartphones has settled out just yet," said Altimeter analyst Chris Silva.

There are currently limits to the device-native capabilities supported by HTML5. For example, access to the camera functionality on various mobile devices is usually lacking. To ensure adequate functionality, Salesforce.com will be releasing supplemental HTML5-based containers for popular devices that will fill any gaps in functionality, So said. Writing containers will undoubtedly be far less onerous for developers than creating complete native applications for multiple devices and platforms.

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