The prospects for the company's technology and multi-front, hybrid strategy look good. Now it's a matter of market execution.
While the reigning crown prince of on-demand held court at Dreamforce last week, a pretender to the throne threw down the gauntlet and made its first full-court, concerted press into the future perfect of the enterprise software market.
Day two of SAP's analyst summit was an all-day marathon of product roadmaps, demos and discussions that made it clear that the company was looking to recapture some lost momentum and catapult its products -- and customers -- into the on-demand world. The combination of architecture, tools, products, and strategy made it clear that SAP has laid the groundwork for a concerted, multi-front effort, the success of which will ultimately hinge on SAP's sales and marketing execution.
In other words, as is often the case with things technological, the technologists have done their jobs well, and now the real work of moving the market begins.
SAP's technology prospects look good, starting with Business ByDesign: In addition to its standing as an ERP on-demand product for the mid-market and the subsidiaries of large enterprises, SAP's Business ByDesign has been reworked into a multi-tenant platform that will support the bulk of the company's on-demand initiatives.
NetWeaver, the once-and-future technology platform of SAP, is being reconfigured to support a hybrid on-demand, on-premise world of SAP core apps (the Suite) and edge apps (existing and pending on-demand and on-premise apps). And SAP will throw some key technologies, like in-memory computing, into the mix, hoping to drive specific competitive advantage into its efforts.
The role of ByD in the subsidiaries of SAP's large enterprise customers is particularly interesting, as these customers are desperate for low-cost functionality and innovation that won't put them in conflict with their headquarters. SAP told the analysts that its 400 top customers have 143,000 subsidiaries among them. That's a helluva starting point for building a strong ByD customer base.
SAP also showcased its Sales On-demand product, which will have a very aggressive roll-out next year under the aegis of John Wookey's team. It's a good-looking, highly collaborative product that will give SAP a legitimate place at the table in competing with the likes of Salesforce.com, Oracle Fusion CRM, and Microsoft Dynamics CRM. Finally.
The platform strategy SAP showed was also well-considered, though it will take two years to bring it fully-formed to market. But many of the elements, particularly those that depend on Business ByDesign, are available today, and have been used to create and stage Sales OD and the on-demand talent- and expense-management apps that were demoed to the analysts.
Also getting its first full public demo was the new SDK for Business ByDesign, which will allow partners and customers to extend the data models, workflow and functionality of ByD in order to create net-new customizations and on-demand functionality. This SDK strategy is essential for customers that require more than just least-common-denominator functionality.
Google in the Enterprise SurveyThere's no doubt Google has made headway into businesses: Just 28 percent discourage or ban use of its productivity products, and 69 percent cite Google Apps' good or excellent mobility. But progress could still stall: 59 percent of nonusers distrust the security of Google's cloud. Its data privacy is an open question, and 37 percent worry about integration.