Government agencies are embracing social media, using Facebook, Twitter, and other platforms to inform and interact with the public. Take a look at the best examples of social networking in government.
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Numerous cities are moving to online 311 platforms where citizens can report potholes or burned-out streetlamps. Most of those come in standalone sites or mobile apps, but some cities are beginning to move their 311 services to social media platforms. San Francisco, for example, has both a page that allows users to make 311 reports directly from Facebook, and one that allows users to interact with 311 on Twitter.