Government agencies from California to Washington, D.C., are taking on ambitious IT initiatives in an effort to provide better services at lower costs. Here are some federal, state, and local efforts that are leading the way.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.