Online channels are popular for administrative tasks like appointment setting and billing, but patients vastly prefer traditional communications when consulting with doctors, according to Capstrat poll.
Nearly three-quarters of people want to be able to get lab results, request appointments, pay medical bills, and communicate with their doctor's office through secure portals, finds Intuit Health study.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.