SDN-Enabling The WLAN
Wireless networks must truly embrace open standards for enterprises to reap the performance benefits of software-defined networking.
All You Need Is Lync
Microsoft applications pervade the business environment, while traditional telephones fade away. Perhaps that makes Lync the de facto communication standard.
802.11ac WiFi Decision Time
Gigabit WiFi has arrived, but its real-world performance may not meet lofty expectations. Find out why, and how and when to think about upgrading.
Are You Soft Enough For IT?
IT pros must keep current with technology. But, perhaps more importantly, they need flexibility and adaptability to succeed in an industry faced with constant change.
Better Videoconferencing In The Cloud
Former US Transportation Department CIO Nitin Pradhan discusses why advanced HD desktop videoconferencing systems are a smart choice for enterprises, and offers 12 tips for using them effectively.
Mobile Apps & The Art Of Mixology
Great mobile apps are like great cocktails. They should be easy to make, delicious to consume, and have your customers coming back for more.
9 Advantages Of WebRTC
WebRTC brings many benefits to the user, integrator, and developer that have been less available in past communications and collaboration platforms.
Can BlackBerry Be Fixed?
The smartphone maker's quarterly results were abysmal, with a loss of $4.4 billion on shipments of only 1.9 million smartphones, mostly older models.
Stop Waiting For WebRTC
If you're waiting for an official version of WebRTC to revolutionize your customer service, don't. The wait may be long, and real-time communications can be done today.
The UC Infrastructure Trap
Worries about subpar networks tanking unified communications programs could be valid: Thirty-one percent of respondents have rolled capabilities out to less than 10% of users vs. 21% delivering UC to 76% or more. Is low uptake a result of strained infrastructures delivering poor performance?
The UC Infrastructure Trap
Donít let a subpar network tank your unified communications program: 25% of InformationWeek 2013 State of Unified Communications Survey respondents deploying or planning to deploy UC fear that an aging infrastructure could sink their projects; 19% worry about WAN bandwidth. Is low UC uptake a result of strained networks delivering poor performance?
Gen WiFi Demands A+ Educational Networks
The WiFi network on a college campus has grown from a convenience to a must-have, with IT struggling to control and maintain pervasive coverage at high capacity.
Call Center Lessons Learned
Successful call center operations can make or break your business. Getting your processes and integration standards right are critical to keeping it all running smoothly.
Evaluate UC Requirements In 3 Steps
Unified communications could streamline your business communications and customer service processes. But to implement UC well, you must ask the right questions up front.
How To Increase Value Of Video
Video has become a big part of enterprise strategy, but it can be difficult to store, manage, share, and find. Here's how to make video act more like a text document.
Welcome To The New InformationWeek
We're leaving behind the old, one-way publishing model of business technology journalism and pioneering an approach that emphasizes community and true multiway discourse.
Conquering Distance With Technology
For those of us in the corporate realm, itís easy to take for granted the changes in communication technology in recent years. A conversation with a friend reminded me of how far weíve come.
8 Phablets To Watch
Is it a smartphone or tablet? Samsung led the trend early -- but Apple and Microsoft want in now.
Twitter Gets Pushy And Personal
New feature will push notifications to your mobile app when it finds interesting people or content. Here's how to turn it on and off.