News & Commentary
Content tagged with Information Management posted in May 2007
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Google Analytics Suffers Outage
Commentary  |  5/31/2007  | 
Last week Google Analytics customers reported service outages that affected some for more than 24 hours. Worse, Google issued no official comment until Tuesday. As "Web Analytics Report" readers know, Google's official support partners fare no better than users, and in this case received no communications on the outage. As a free service, perhaps the offering is not supposed to be enterprise-class, but let's compare marketing hype to real functionality.
How Customers Should Prepare for Vendor Demos
Commentary  |  5/31/2007  | 
Tony Byrne has provided some advice to vendors regarding product demos. Those ten points make essential reading for vendors and customers alike, but there is another perspective. Since I have personally sat in on those demos both as a buyers' advisor and as a vendor (system integrator), I need to add three points that customers should keep in mind when asking vendors to demonstrate their products:
LogiXML Upgrades BI Platform
News  |  5/30/2007  | 
LogiXML improves the abiltiy of Logi 8 to export data to Microsoft Excel.
Google Goes Offline With 'Gears'
News  |  5/30/2007  | 
Flanked by partners, Google offers new APIs and focuses on its plans to move further into Microsoft's desktop space.
U.S. Mobile Applications Market Forecast To Reach $9 Billion Soon
News  |  5/30/2007  | 
The business mix includes custom-coded wireless packages, productivity tools, enterprise resource planning tools, e-mail, and security applications.
DOE Rolls Out Powerful ESnet For Scientific Researchers
News  |  5/30/2007  | 
The optical network will serve more than 50,000 DOE laboratory staffers and scientists as well as thousands of academic researchers.
Open Source Mapping Database For Broadband Data Recommended
News  |  5/30/2007  | 
Contrary to the FCC's plans, the ITIF argues that a user-generated map would encourage public participation and generate precise local broadband data.
Information Builders Adds Dashboards, Excel Plug-in, Compliance Framework
News  |  5/30/2007  | 
Business intelligence vendor offers two approaches to sharing data and insight: the usual Excel route, or 'Active' license-free reports with dashboard and collaboration features.
Why Are Customers Frustrated With Web Analytics?
Commentary  |  5/30/2007  | 
I spoke to customers and vendors at the recent Emetrics Summit to find some answers. Customers generally underestimated the level of effort required of them -- for example the tagging required to collect "basic" data, such as downloads of PDFs, Excel and Word files. Not understanding the need to develop a process for data collection, page tagging, and analysis, customers often assume that once the Web analytics solution is in place, it will run itself.
HP Unveils Entry-Class Server For Telecom Industry
News  |  5/30/2007  | 
The HP Integrity NonStop NS3000AC is sold as a package that includes hardware, an operating system, and a database stack.
Mozilla Update Ends Support For Firefox 1.5
News  |  5/30/2007  | 
Users of the open-source browser will now be encouraged to migrate to Firefox 2.
RFID Skills Improving But Deployment Slows, Study Finds
News  |  5/30/2007  | 
Among those who believe there is a shortage of RFID skills, 68% said the shortage would impact adoption, CompTIA found.
Apple Launches DRM-Free Music Tracks On iTunes Plus
News  |  5/30/2007  | 
More than a dozen of Paul McCartney's classic albums are also making their debut.
Harmony Integrates BI Into Software For Social Service Organizations
News  |  5/29/2007  | 
Harmony Information Systems plans to integrate the Logi 8 BI platform into irs software for managing operations related to child welfare, juveniles justice, substance abuse, and other social services.
Crossing Channels: Q&A With Best Buy's Matt Smith
News  |  5/29/2007  | 
As Senior Director, Customer Insight at Best Buy, Matt Smith oversees Web analytics, one-to-one marketing, the Reward Zone customer-loyalty program, market-share measurement, in-store test-and-measurement and an analytics research and development team that serves multiple operating groups. Smith explains the retailer's move into cross-channel analysis, which he says is essential to transitioning from customer acquisition to relationship building.
Service Innovation: Survival of the Savviest
Commentary  |  5/29/2007  | 
On May 30, a bunch of very smart people from a variety of industry and academic settings will gather in Santa Clara, Calif., to discuss service innovation in the technology industry, at a symposium organized by the recently formed Service Research Innovation Initiative (SRII). Service innovation is an idea whose time has come. The service sector now accounts for 75 percent to 80 percent of the U.S. gross domestic product.
Customer Insight: Complete the Picture With Cross-Channel Analysis
News  |  5/28/2007  | 
Are you looking at store-, contact center- and Web-based transactions in isolation? Employing cross-channel analysis, Best Buy learned that best customers are typically multi-channel customers, and it's now personalizing marketing messages with a complete view of customer behavior. Here's a look at the cross-channel trend and its implications for technology choices and operational decisions.
Business Objects Acquires Inxight Software
News  |  5/25/2007  | 
Inxight applications for text analytics, federated search, and visualization will become part of the Business Objects XI platform.
Ten Steps to a Successful Vendor Demo
Commentary  |  5/25/2007  | 
I've been attending a lot of vendor demonstrations on behalf of clients recently. These are in-person demos, typically following a tight script, after a set of vendors has been selected following written proposals. More often than not, the demos don't turn out very well. Sometimes the customer is ill-prepared. But more frequently, the vendor just flubs it. Demos are important for vetting finalists for any proof-of-concept, and customers could really benefit from better ones.
Analyst Insight: Informatica Unifies Products, Delivers on MDM
News  |  5/25/2007  | 
Informatica World showcases a unified suite of data integration products well suited to the challenges of master data management.
University Blames Security Breach On Unpatched Symantec Bug
News  |  5/24/2007  | 
The University of Colorado at Boulder says the faulty antivirus software exposed sensitive information on nearly 45,000 students.
Lucasfilm To Launch Star Wars Mashup Tools
News  |  5/24/2007  | 
Fans will be able to mix their own video source material with over 250 scenes and sounds from the six Star Wars films.
On the Inxight and ClearForest Text Analytics Deals
Commentary  |  5/24/2007  | 
Buying Inxight is a smart move for Business Objects. Folding the capability to extract information from text into their technology stack is a natural next step for the company. This acquisition affirms the text-BI/integrated-analytics strategy being pursued by other vendors, notable Attensity, Clarabridge, Intelligent Results, SAS and SPSS. It also follows the precedent of data-integrator Informatica's late 2006 purchase of text-analytics vendor Itemfield.
IBM Eases Content Classification
Commentary  |  5/24/2007  | 
IBM this week announced self-learning content classification software designed to automatically categorize large volumes of information. The offerings are intended to help organizations find content and understand whether it's important and how it should be handled. The software is particularly aimed at classifying content that is unmanaged so it can be more easily found and retrieved.
EMC Bows 'Transactional Content Management'
Commentary  |  5/24/2007  | 
Transactional document management (high-volume throughput of relatively static documents) has long been dominated by IBM and FileNet. EMC this week announced that it, too, wants to compete in this lucrative market. Hence as part of its forthcoming Documentum D6 release, they have announced "TCM" (Transactional Content Management). For now, TCM is essentially a user interface module for high-volume scenarios…
Royalty Proposal Divides Webcasters, Musicians, And Labels
News  |  5/23/2007  | 
The plan includes overturning the Copyright Royalty Board to establish below-market royalty rates in an effort to "subsidize small webcasters."
MetaStorm Adds 'Wizard' For Process Intelligence
News  |  5/23/2007  | 
Point-and-click report building and new service consumption options highlight BPM suite upgrade.
Microsoft Effort Aims To Bolster Online ID Management
News  |  5/23/2007  | 
The announcements at Interop are part of a broader effort to develop software that makes computers and applications from various manufacturers interoperable with each other.
American Idol Winner Predicted From Search Patterns
News  |  5/23/2007  | 
Will Blake Lewis or Jordin Sparks be the next American Idol? A Web traffic analyst group says it knows.
McAfee To Take On Data-Loss Prevention
News  |  5/23/2007  | 
With news of lost data becoming common, the security company's new CEO said at Interop that McAfee can help solve the problem.
On BI Bake Offs and Vaporware
Commentary  |  5/23/2007  | 
At TDWI in Boston last week, attendees of the course "Evaluating BI Toolsets" got to see Business Objects, MicroStrategy, and Oracle demo head-to-head… Some of the questions from attendees during the course made me think of vaporware. Vendors love to put out press releases well in advance of product release dates. This is smart marketing as it takes time to build awareness… but in some cases, confusion on dates seems purposeful to me, leading buyers to think it's all vaporware.
InfoVista Tackles Virtualization Challenges
News  |  5/22/2007  | 
VistaInsight for Servers 3.0 features embedded support for the Windows Messaging Interface, Solaris DTrace, and VMware APIs.
Intel, Others Create Independent Flash Memory Manufacturer
News  |  5/22/2007  | 
The joint company combines business assets from three companies that amount to $3.6 billion in annual revenue.
Samsung Enters Into Cisco's Networking Ring
News  |  5/22/2007  | 
The company said its new networking products have the capabilities to support fixed-mobile convergence, a big buzzword at this year's Interop show.
LANDesk Delivers Virtual Applications
News  |  5/22/2007  | 
The company's new product lets IT administrators distribute software remotely, or stream it, without the need to test every new application for conflicts.
Appian Upgrade Makes BPM More Accessible
News  |  5/22/2007  | 
Appian Enterprise 5.6 adds Ajax-powered interfaces, real-time analytics, Microsoft Office plug-ins and RSS capabilities to make it easier to access and control business processes.
Business Objects Deal Advances BI-Search Combo
Commentary  |  5/22/2007  | 
Business Objects announced this morning its intent to acquire Inxight Software, a Sunnyvale, Calif.-based company specializing in search technology including federated search, entity extraction, natural-language processing, text analytics and data visualization software. The deal, if closed as planned in July, will advance Business Objects' efforts to gain "streamlined access to unstructured information such as e-mail, documents, notes fields and Web content."
EMC Unveils New And Updated Software For Backup, Recovery
News  |  5/21/2007  | 
New to EMC's portfolio is HomeBase, which restores server state configurations required for bare metal recovery.
MySpace Releases Sex Offender Data To Attorneys General
News  |  5/21/2007  | 
MySpace has been matching its users to information in its Sentinel Safe database and deleting registered sex offenders' profiles since May 2.
Facebook Opens Its Platform
News  |  5/21/2007  | 
The company is giving developers greater access to Facebook's user networks and better tools to monetize the Facebook audience.
Put to the Test: WebTrends Analytics 8
News  |  5/21/2007  | 
The granddaddy in the Web analytics space, WebTrends has more customers and more data collection and deployment options than its competitors. The vendor's software- and SaaS-based offerings are robust and well supported, but they're also complex and potentially expensive. Here are a few cautions and caveats to keep in mind when navigating the 'dizzying array' of reporting and licensing options.
SAP Improves Outlook on Performance Management
Commentary  |  5/21/2007  | 
SAP has decided to retool its financial performance management offering. Why? The reason is the business software giant's announced acquisition of OutlookSoft… OutlookSoft comes with a strong Microsoft-based technology approach and capabilities for budgeting, planning, consolidation, reporting and analysis. If it can harness these, SAP has the potential to be a significant player for financial performance management.
Opinion: Enterprise Search Is This Year's Hot Topic For Business Intelligence
News  |  5/21/2007  | 
Will enterprise search become part of the business intelligence sector of enterprise IT? Plenty of analysts and experts said 'yes' at last week's Enterprise Search Summit, yet many practitioners have yet to forge a real search strategy. Here's a bit of advice on how to make the most of current investments and how to choose a new search platform.
Data 'Switzerland' Stretches Out
Commentary  |  5/21/2007  | 
Informatica's goal is to be the hub that brings together structured and unstructured data and lets it flow easily across enterprise boundaries… Its stature as the biggest "Switzerland" in the data integration tool market makes it a welcome systems integrator partner. With IBM owning the former Ascential Software products… Informatica's nonaligned status has strong appeal.
Prepare for the Combination of BI and Search
News  |  5/20/2007  | 
Want a single interface to all information in the enterprise? That's what 83 percent of survey respondents said they want from the combination of business intelligence and search, but better access alone won't justify an investment. Customer information integration and specific revenue-enhancing goals should be a cornerstone of your plans. Here are eight steps every organization should take before jumping on the BI-search combination bandwagon.
Cognos Upgrades Financial Reporting Tool
News  |  5/18/2007  | 
Upgrade of Cognos 8 Controller lets finance teams automate the close process from data collection to reporting.
CEO Schmidt Ponders Google's More 'Personal Future'
News  |  5/18/2007  | 
The search engine's chief executive highlights how his company is creating a culture that is "living with a historical record."
GeoCommons Makes Citizen Cartography Social
News  |  5/18/2007  | 
The company's mashups use a technique called heat mapping to translate data into color on a Google Map.
Bots Hammer Estonia In Cyber Vendetta
News  |  5/18/2007  | 
With nearly all DDoS attacks and spam coming from bots, infections have become a growing concern for businesses as well.
Search Providers Are Focusing On The U.S. Government Market
News  |  5/18/2007  | 
The U.S. federal government search market, already hotly competitive, appears in danger of becoming cutthroat as search providers zero in on government sites using popular RetrievalWare search technology.
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