News & Commentary
Content tagged with Social posted in March 2011
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Salesforce.com, Radian6 Deal Validates Social Media Monitoring
News  |  3/31/2011  | 
Competitors say there is growing interest in technology that lets sales, service, and marketing professionals monitor and respond to social media comments.
Social Learning A Hit At Classic Residence
News  |  3/31/2011  | 
Taleo Learn is being used by employee groups within the operator of retirement communities to train and educate each other.
Google +1 Adds Social Element To Search
News  |  3/30/2011  | 
Facebook is the target as the company builds a social network around search results that lets people share recommendations for websites and online advertisers.
IBM Connects With Social Software
News  |  3/30/2011  | 
Jeff Schick, IBM's vice president of social software, gives a tour of the company's various social media applications and how he uses activity streams and communities throughout the day.
Google Settles FTC Privacy Suit Over Buzz
News  |  3/30/2011  | 
Internet giant agrees to 20 years of third-party audits, as well as implementing programs to protect users' personal data and contacts.
Oracle, Moffitt Collaborate On Cancer Informatics System
News  |  3/30/2011  | 
Moffitt Cancer Center is using Oracle technology to build a scalable, secure data analysis platform to support personalized cancer care and research.
Salesforce.com To Buy Radian6 For Social Media Monitoring
News  |  3/30/2011  | 
Radian6 makes tools to monitor and analyze comments from 150 million websites, social media sites, blogs, and discussion forums.
HootSuite Secure Profiles Curbs Inappropriate Comments
News  |  3/29/2011  | 
A version of an "Are you sure?" button called Secure Profiles is designed to prevent employee mistakes and misfires from ruining a company's reputation.
Consona Adds Social Media To Knowledge Management
News  |  3/29/2011  | 
KM v8.0 captures information from a variety of sources such as social media, blogs, office suites, and other repositories to empower customer service to support clients.
Global CIO: Will CIOs Sit Out The Opportunity of A Lifetime?
Commentary  |  3/29/2011  | 
Mobile and social look bigger than the initial Web surge when it comes to changing companies' relationships with customers. Innovators like Vail CIO Robert Urwiler are testing the edges.
Broadvision's Clearvale Express Offers Free Social Media Capabilities
Slideshows  |  3/28/2011  | 
Broadvision has introduced Clearvale Express, a SaaS-based social networking/enterprise 2.0 application that makes it possible for a company to provide workers with a Twitter-like activity stream that lets you know what your colleagues are working on, collaborate on files and tasks, and build collaborative communities. Workers can follow other users and view a simple Facebook-like profile wall on each user of the company network within Clearvale Express. The application is a stripped down versio
Unified Communications Goes Social
Commentary  |  3/28/2011  | 
Facebook-style interaction adds the missing link to enterprise voice and video integration.
Social Media Is Changing CRM
News  |  3/25/2011  | 
Facebook, Twitter, and other social channels are changing the way companies interact with customers, says Alex Dayon, executive VP of customer relationship management at Salesforce.com.
Consumerization Of IT: How To Support All These Gadgets
News  |  3/25/2011  | 
Should you offer no IT support for employees' consumer tech, or embrace it and do all you can?
IBM Intros Social Media Analytics
News  |  3/25/2011  | 
The cloud-based Coremetrics Social and Unica email optimization suite help businesses assess the impact of social marketing initiatives.
Social Media Rejected For Healthcare Communications
News  |  3/25/2011  | 
Online channels are popular for administrative tasks like appointment setting and billing, but patients vastly prefer traditional communications when consulting with doctors, according to Capstrat poll.
Consumerization Of IT: How To Support All These Gadgets
News  |  3/25/2011  | 
Should you offer no IT support for employees' consumer tech, or embrace it and do all you can?
Oracle Reports 37% Revenue Growth
News  |  3/24/2011  | 
Software revenue increased 19% from a year ago, reaching $6 billion, and gross margins for the hardware business Oracle acquired when it bought Sun Microsystems reached 55% in the most recent quarter.
InsideView's Social Selling Attracts $12 Million From VC
News  |  3/24/2011  | 
The company's sales prospecting and lead qualifying tools can be embedded in several leading CRM tools, including Salesforce.com, Oracle, SAP, Microsoft CRM, and SugarCRM.
Panorama Applies Social Network To Business Intelligence
News  |  3/24/2011  | 
Seeking to deepen contextual BI, Panorama Software's Necto enables team sharing of analysis and also analyzes every user's connection to information.
Sazneo Offers Group Chat For Business
News  |  3/24/2011  | 
The browser-based, cloud service groups messages into channels established around teams, departments, and initiatives.
14 Leading Social CRM Applications
Slideshows  |  3/23/2011  | 
Social CRM is a double-edged sword. It gives businesses a tremendous opportunity to easily communicate with consumers, rapidly answering questions and responding to concerns. But it also gives companies more chances to slip-up or to be perceived as being unresponsive or uncaring. That is why a growing number of organizations are stepping beyond the confines of traditional customer relationship management and incorporating social media into the next wave of CRM implementation.
Ariba Discovery Helps Buyers Find Suppliers
News  |  3/23/2011  | 
Using dating sites like Match.com as a model, the e-procurement network makes it easier for companies to find and qualify suppliers and vice versa.
Box Brings Content Management To The Cloud
News  |  3/23/2011  | 
ECM Cloud Connect can move information between more than 40 on-site enterprise content management systems like Microsoft SharePoint and EMC Documentum and Box's cloud platform.
Nimble CEO Outlines Vision For Social CRM
News  |  3/23/2011  | 
Jon Ferrara, the co-founder of Goldmine, describes how Nimble Contacts unifies communications streams such as email, Facebook, LinkedIn, Twitter, and Google Calendar in a Web-based dashboard for sales and customer service people.
Binfire Boosts Project Management In Collaboration App
News  |  3/21/2011  | 
The cloud-based software gets a real-time, interactive whiteboard, tagging, and free-form search.
38% Of SMBs Depend On Mobile Apps
News  |  3/18/2011  | 
An AT&T survey finds that GPS/mapping, social media, and document management are the most popular apps for smaller businesses.
Facebook for BlackBerry 2.0 Gets Facelift, More Features
Commentary  |  3/17/2011  | 
For the Facebook fiends, RIM has added several enhancements that let users take more Facebook actions (like Chat, for instance), more notification options and a refreshed user experience.
Vanderbilt Launches Cancer Decision Support Tool
News  |  3/17/2011  | 
My Cancer Genome Web site will collect information about genetic mutations that impact different cancers and link to targeted research on treatment options.
Executives Flock To LinkedIn
News  |  3/17/2011  | 
Corporate leaders are shying away from Twitter, Facebook, and other consumer-oriented sites and embracing LinkedIn and specialty business networks, according to the Society for New Communications Research.
Seesmic Desktop Adds Yammer Plug-In
News  |  3/17/2011  | 
Facebook, Twitter, and LinkedIn are among the social networking content streams available via the Seesmic client due to integration with Yammer.
The Second Leg Of The Social Business Stool
Commentary  |  3/16/2011  | 
Few people may actually hold the title "community manager," but more people need to understand the discipline.
Oracle Integrates Crowdsourcing Into CRM
News  |  3/16/2011  | 
Accept 360's product innovation management app allows companies to capture and share ideas directly within their On Demand customer relationship management software.
LinkedIn Cites China Censorship As IPO Risk
News  |  3/15/2011  | 
The business social networking site said the company's value could be hurt by a ban in China. It also reported revenue of $243 million in 2010.
Twitter Handles 1 Billion Tweets Per Week
News  |  3/15/2011  | 
In honor of the microblogging site's 5th anniversary, co-founder Jack Dorsey is sharing tidbits about the company and its history.
Facebook Challenges Groupon By Expanding Group Discount Service
News  |  3/14/2011  | 
The social media leader is seeking a bigger piece of the daily-deal discount market by expanding its Deals program to more cities.
Twitter Must Turn Over Records In Wikileaks Case
News  |  3/14/2011  | 
ACLU and Electronic Freedom Foundation plan to appeal a judge's ruling, siding with the U.S. government, requiring the microblogging site to release information on three users who had contact with Wikileaks.
Chrysler Dumps Social Media Firm After Twitter Obscenity
News  |  3/11/2011  | 
The automaker ends its contract with New Media Strategies over the controversial tweet and starts looking for a new social-media agency.
Don't Get Run Over By The Drupal Bandwagon
Commentary  |  3/11/2011  | 
Customers expecting a simple platform immediately discover that Drupal is friendly neither to developer nor novice contributor.
Foursquare, Amex Partner On Offer Program At SXSW
News  |  3/11/2011  | 
The pilot program lets South by Southwest Interactive attendees link personal American Express accounts and Foursquare profiles to easily redeem merchant offers without coupons or codes.
Chrysler Addresses Twitter Foul-Up
News  |  3/10/2011  | 
Automaker takes steps to protect its brand after a social media agency employee -- since fired -- posted an offensive tweet on its feed.
SinglePlatform Helps SMBs Manage Online Presence
News  |  3/9/2011  | 
With an emphasis on driving calls instead of clicks, online marketing vendor offers a unified portal for restaurants and other local businesses trying to keep up with the complex Web of social, mobile, and location-based sites.
Facebook, Warner Bros. Ink Movie Rental Deal
News  |  3/9/2011  | 
The Hollywood studio is making feature films available through the social network in exchange for Facebook Credits currency.
Foursquare Upgrades iPhone, Android Apps
News  |  3/9/2011  | 
A BlackBerry refresh is slated for release this week, while updates for Symbian and Windows devices are in the works.
YouTube Acquires Next New Networks
News  |  3/8/2011  | 
Google will pay less than $50 million for the company, which has produced viral video hits such as "Bed Intruder" and "Double Rainbow."
70% Of SMBs Plan To Use Social Media
News  |  3/7/2011  | 
Most smaller businesses have a social media strategy for the next 12 months, although nearly half say they don't know how it will help them, a Techaisle study finds.
BrightEdge Introduces Social Analytics SEO Tool
News  |  3/7/2011  | 
Technology analyzes tweets and Facebook "likes" to help businesses determine the best ways to use social networks to boost search engine optimization and traffic.
Foursquare Copycat Launched By China's Sina
News  |  3/7/2011  | 
WeiLingDi location-based service encourages residents to virtually follow celebrities, in addition to sharing their own whereabouts with friends.
10 Crowdsourcing Success Stories
Slideshows  |  3/4/2011  | 
We looked at 10 applications of the crowdsourcing concept for business. They cover the broad disciplines of marketing, advertising, product development, customer service, public relations, human resources, outsourcing, project management, Web development, coding, social media, and quality assurance. In some cases, crowdsourcing is the business. Some companies, such as Netflix, have put a mighty fine price tag on their crowdsourced efforts. Others, like Dell and Starbucks, utilize the concept on
Twitter Updates iPhone, iPad App
News  |  3/4/2011  | 
The software simplifies access to photos, links, and communications tools, although some Apple iOS users don't like the new Quick Bar feature.
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