Microsoft Drops A Few Data Center Strategy Hints
Ever wanted to know how Microsoft makes decisions about how to build its data centers, where they are and how big they are, and what the company intends to do with them all? A video interview the company has posted today with Michael Manos, the Microsoft's senior director of Data Center Services, gives a few hints.
Why Novell Might Need 'Plan B' For Linux Distribution
Novell says its alliance with Microsoft is a key part of its Linux sales strategy. It may need to rethink that. On Thursday, the Free Software Foundation took aim at the partnership with a deal-busting final draft of the new open source license.
Google Analytics Suffers Outage
Last week Google Analytics customers reported service outages that affected some for more than 24 hours. Worse, Google issued no official comment until Tuesday. As "Web Analytics Report" readers know, Google's official support partners fare no better than users, and in this case received no communications on the outage. As a free service, perhaps the offering is not supposed to be enterprise-class, but let's compare marketing hype to real functionality.
How Customers Should Prepare for Vendor Demos
Tony Byrne has provided some advice to vendors regarding product demos. Those ten points make essential reading for vendors and customers alike, but there is another perspective. Since I have personally sat in on those demos both as a buyers' advisor and as a vendor (system integrator), I need to add three points that customers should keep in mind when asking vendors to demonstrate their products:
HP Unveils In-Store Customer Kiosk
The experimental Retail Store Assistant is billed as a more effective marketing tool than mailings and other types of traditional promotions.
Palm's Foleo Fails To Wow Followers
The Foleo is a Linux-based, large-screen companion device to the Treo that lets users create e-mails and edit documents using a 10-inch display and a full-sized keyboard.
Why Are Customers Frustrated With Web Analytics?
I spoke to customers and vendors at the recent Emetrics Summit to find some answers. Customers generally underestimated the level of effort required of them -- for example the tagging required to collect "basic" data, such as downloads of PDFs, Excel and Word files. Not understanding the need to develop a process for data collection, page tagging, and analysis, customers often assume that once the Web analytics solution is in place, it will run itself.
Is Google Getting Serious About Business Software?
Here's to betting that a Salesforce.com and Google business partnership has been consummated. Salesforce informs me it will be making an announcement with a "leading Internet company based in the Bay Area" on June 5.
Apple Beware: Microsoft Awarded Web Phone Patent
Could Apple's iPhone be at the mercy of a patent just granted to Microsoft? Could be, judging by U.S. Patent 7,225,409, "Graphical User Interface For A Screen Telephone," which was awarded to Microsoft on Tuesday. More potential worries for Apple: The patent isn't just for a phone, but for the underlying softwar
Ajax Versus Silverlight, JavaFX and Flash/Flex
I've noticed that spokespeople for Microsoft, Sun and Adobe tend to gingerly disparage Ajax… It doesn't fit their model: proprietary delivery methods (runtime clients, graphics engines), proprietary or semi-proprietary development tools-their own solutions for overcoming the deficiencies of HTTP Web applications… It pains them that Ajax is so popular. They have to deal with it, treat it with kid gloves, even support it; but they don't like it.
Crossing Channels: Q&A With Best Buy's Matt Smith
As Senior Director, Customer Insight at Best Buy, Matt Smith oversees Web analytics, one-to-one marketing, the Reward Zone customer-loyalty program, market-share measurement, in-store test-and-measurement and an analytics research and development team that serves multiple operating groups. Smith explains the retailer's move into cross-channel analysis, which he says is essential to transitioning from customer acquisition to relationship building.
Service Innovation: Survival of the Savviest
On May 30, a bunch of very smart people from a variety of industry and academic settings will gather in Santa Clara, Calif., to discuss service innovation in the technology industry, at a symposium organized by the recently formed Service Research Innovation Initiative (SRII). Service innovation is an idea whose time has come. The service sector now accounts for 75 percent to 80 percent of the U.S. gross domestic product.
Customer Insight: Complete the Picture With Cross-Channel Analysis
Are you looking at store-, contact center- and Web-based transactions in isolation? Employing cross-channel analysis, Best Buy learned that best customers are typically multi-channel customers, and it's now personalizing marketing messages with a complete view of customer behavior. Here's a look at the cross-channel trend and its implications for technology choices and operational decisions.
Novell Tips Details Of Microsoft Linux Deal, Spotlighting FSF Opposition
The Free Software Foundation, that merry band of advocates of the GNU/Linux operating system (don't call it "Linux" -- FSF president Richard Stallman will get mad), is looking to throw a monkey wrench into the peace pact between Novell and Microsoft. Under that deal, signed last November, Novell insulated itself from Linux patent suits from Redmond and got millions of dollars in much-needed cash to boot. Now, Novell financial filings release