Video Illustrates The Sorry State Of The Customer Service Industry Today
A company called Vocal Laboratories provides video commentary on a six-minute customer service call to Hewlett-Packard. HP treats its customer rudely, like cattle. They waste the customer's time. They make the customer sit through six minutes of silence, hold music, and pointless questions. Then they abruptly hang up on the poor guy without providing any help at all. But the most shocking thing of all is that HP is not unusual in this behavior. It's a typical call by any customer to any compan
Sneak Peek at 'Defining the CIO' Research
Well, Nation, we've just received the results of our fifth annual "Defining the CIO" research, a survey of 575 business and IT professionals about the evolving role of the CIO in business. And I'm happy to report, given some of my recent postings deriding recent third-party reports supposedly chronicling the demise or decline in influence of the CIO, that our research refutes just about every aspect of those other studies and media coverage...
DOJ Pops P2P Pirate
Fifth defendant pleads guilty in connection with Operation D-Elite, targeting individuals committing copyright infringement on a P2P network
TrustedID Picks Cyveillance
TrustedID has chosen Cyveillance Identity Theft Protection as a data provider for its new StolenID Search service
The Two-Headed 'Monster'?
Well, Nation, you figured it had to happen at some point, but there's a strong possibility you'll see two powerhouses in the outsourcing business teaming up in the not too distant future -- and when they do, I believe you'll see even the most stubborn outsourcing naysayers, those who cringe at the words "free market," finally coming around to accept the concept of a borderless enterprise.
IT Unemployment: Is 2.3% Good?
It sounds low, but it's merely average compared with the broad professional ranks. Here are some more stats on the state of the U.S. IT job market.
Intellitactics Hosts Second Podcast
Intellitactics presents the second podcast in a series of 'First Person' podcasts that explore topics related to enterprise security management
Offshore Outsourcing Mostly About Lower Salaries? No Kidding!
There's a new study out by Duke University challenging the belief that a common reason businesses go to China and India for engineers is because the United States doesn't graduate nearly enough of them. The main reason businesses offshore outsource, the study concludes, is because the salaries are lower. Well, no $#*&!
Five Signs That India Isn't Just For Back Office Work Anymore
Of late, there have appeared a number of not-so-subtle signs that India is moving well beyond its traditional role as host for low-level back office and IT work from the West. The only question now seems to be when (not if) we'll see the first U.S. corporation move its headquarters and CEO to the subcontinent. Here's what to watch for:
CIOs Wanted For Important Software Survey
My good friend M.R. Rangaswami, founder of the Sand Hill Group and head of the upcoming Software 2007 conference, is partnering with McKinsey on an interesting survey on software usage trends and innovation. I encourage you to participate. I've negotiating with M.R. to get members of the "CIO Nation" who link to the survey from here a free copy of the finished report. Also, M.R. has extended complimentary registration to the CIO
Join Me For Regional CIO Breakfasts
I've stayed in touch with a great many of you through informal breakfasts and lunches I've held throughout the country with a half-dozen or so CIOs at a time. I'm putting together a schedule of more breakfasts for the spring and summer, and I hope to meet you for some great conversation and networking among your peers. This season's theme: "CIO 2.0." Even though we try not to structure the conversations too much, the next-generation of the CIO in the business seems to be on everyone's radar. So,