News & Commentary
Content tagged with Strategic CIO posted in May 2004
Anti-Outsourcing Bill Goes To California Senate
News  |  5/28/2004  | 
The state Assembly has passed the measure, which would ban state contract work from going offshore.
SmartAdvice: Voice-Recognition Technology Can Extend Call-Center Reach
Commentary  |  5/25/2004  | 
Used to augment but not replace call-center staff, voice-recognition technology can make for better customer service, The Advisory Council says. Also, efficient modeling of processes is key to successfully automating sales orders; and getting technical staff to work with offshore outsourcers depends on how they've been treated.
Bad Press Apparently Can't Dent Offshore Outsourcing
News  |  5/18/2004  | 
An informal survey at a conference indicates that execs are prepared to weather bad press to cash in on offshore-outsourcing savings.
Offshore Outsourcers Said To Seek Risk Balance
News  |  5/17/2004  | 
An updated report by Forrester Research says big conpanies are looking for ways to balance the risks of having IT work performed overseas.
Tennessee Governor Signs Bill Discouraging Offshore Work
News  |  5/17/2004  | 
The law, signed by Gov. Phil Bredesen, makes Tennessee the first state to offer businesses an incentive for not sending data-entry and call-center work out of the country.
Brave New World
News  |  5/7/2004  | 
Outsourcers answer customers' demands for change by offering new service and pricing models, expanding geographically, and standardizing technology


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