Stop Identity Theft; Send Your Data Offshore
Opponents of offshore outsourcing are quick to seize on events that show the practice in a risky light. Their most recent exhibit A: a British tabloid reporter arranged to illegally purchase sensitive customer data from an Indian business-process-outsourcing worker for about $5.00 per name. Yet here in the United States, we don't need to go to such lengths to obtain the raw material for identity theft--we can just wait for it to
Effective BPO Deals Require Partnering
Business process outsourcing is about more than just saving money. Sure, a good services agreement from a reputable provider should yield cost savings around billing, HR administration, accounting or whichever process your company has handed off to a third party. But most buyers of BPO services are getting much more than that, a new survey shows.
Outsourcing And The End Of Emerging Markets
If American IT workers are having a tough time competing against their Indian counterparts, what's going to happen when emerging, even-lower-wage countries like Vietnam get into the offshoring game? The answer, in fact, bodes well for U.S. technologists.
How Are You With the "R" Word?
Our current slate of lead feature stories all deal with the CIO's relationships and changing roles within the broader organization. We all know those relationships have been, how should we say, tested recently.