Consumers Hanging Up On Indian Tech Support
Many U.S. businesses are improving productivity and profitability by outsourcing routine functions to low-cost countries like India and China. But AT&T's plan to bring home some 2,000 customer service positions shows that not all forms of offshoring are created equally.
AT&T Hangs Up On Customer Service Outsourcing
An agreement with its union will create 2,000 new unionized jobs at its U.S. operations and eliminate the use of low-wage foreign call centers to provide customer support for its home broadband business.
If E-Voting Is A Gamble, Could Web-Based Voting Be In The Cards?
This election season, you may be one of the approximately 60 million American voters who will be casting a vote using new computerized systems at your local polling place.
However, in the future, you might be casting your vote using your home PC and the Internet.
That's what some U.S. election officials predict.
Outsourcing No Threat To Tech Jobs, Survey Says
Unemployed computer professionals are quick to blame their situation on the so-called offshoring of U.S. tech jobs to low-wage countries like India and China. But a new survey of corporate CIOs shows that spending on foreign tech labor by American businesses is miniscule.
With Help From IBM, U.S. Biz Schools Teach Grads How To Move Jobs Offshore
While outsourcing technology work to low-cost countries like India can help companies cut costs and improve productivity, many such efforts go awry because they're not properly managed. The problem is that overseeing an offshore workforce takes multidisciplinary skills that few of today's managers possess. Several well-known biz schools, with help from IBM, are trying to change that.
Book Examines Insider Threats
Enemy at the Water Cooler by Brian Contos is the definitive book to battle the rising tide of security threats posed by trusted employees
Indian Schools Ditch Microsoft For Linux, Kill Golden Goose
Cows are sacred in India, but apparently not geese--especially the gilded variety. Proving that $1.7 billion doesn't go as far as it used to in winning over foreign governments--that's the amount Bill Gates last year pledged to invest in India--a school district in the country is set to rid its computers of Microsoft Windows and install Linux instead.
Acutenix Calls for Auditing
Last weekend, hackers pilfered the personal data of nearly 19,000 DSL equipment customers through a vulnerability in AT&T's online store