Business Technology News and Commentary - InformationWeek
News & Commentary
Content tagged with IT Strategy posted in April 2007
Video Illustrates The Sorry State Of The Customer Service Industry Today
Commentary  |  4/27/2007  | 
A company called Vocal Laboratories provides video commentary on a six-minute customer service call to Hewlett-Packard. HP treats its customer rudely, like cattle. They waste the customer's time. They make the customer sit through six minutes of silence, hold music, and pointless questions. Then they abruptly hang up on the poor guy without providing any help at all. But the most shocking thing of all is that HP is not unusual in this behavior. It's a typical call by any customer to any compan
Brief: 10,000 Jobs To Move Offshore Under Barclays' Merger Plan
News  |  4/27/2007  | 
Barclays said it would also cut outright 12,800 staff positions if its plan is approved by ABN Amro shareholders.
Global Security Defends Children
News  |  4/27/2007  | 
Global Security One is warning parents that they need to remain vigilant with regards to their children's online activities
Covansys Buy Gives CSC A Passage To India
News  |  4/26/2007  | 
CSC's $1.3 billion buyout of Covansys, if approved, would immediately double CSC's Indian headcount to about 14,000.
Google Adwords Falls Victim to Cyber Criminals
News  |  4/26/2007  | 
Exploit Prevention Labs has uncovered hard evidence that cybercriminals are using Google AdWords to infect unsuspecting users with malware
Criminal Gang Debuts Email Threat
News  |  4/25/2007  | 
MessageLabs announced the findings of its MessageLabs Intelligence Report for April 2007
Porn, Illegal Images Increase
News  |  4/17/2007  | 
Audit figures point to high level of inappropriate and illegal images on corporate and pubic sector networks
DOJ Pops P2P Pirate
News  |  4/16/2007  | 
Fifth defendant pleads guilty in connection with Operation D-Elite, targeting individuals committing copyright infringement on a P2P network
TrustedID Picks Cyveillance
News  |  4/16/2007  | 
TrustedID has chosen Cyveillance Identity Theft Protection as a data provider for its new StolenID Search service
Intellitactics Hosts Second Podcast
News  |  4/9/2007  | 
Intellitactics presents the second podcast in a series of 'First Person' podcasts that explore topics related to enterprise security management
Offshore Outsourcing Mostly About Lower Salaries? No Kidding!
Commentary  |  4/6/2007  | 
There's a new study out by Duke University challenging the belief that a common reason businesses go to China and India for engineers is because the United States doesn't graduate nearly enough of them. The main reason businesses offshore outsource, the study concludes, is because the salaries are lower. Well, no $#*&!
Spam Volumes Reach Record Highs
News  |  4/5/2007  | 
Marshal says spike in 'pump and dump' and health spam volumes reach record highs
Five Signs That India Isn't Just For Back Office Work Anymore
Commentary  |  4/3/2007  | 
Of late, there have appeared a number of not-so-subtle signs that India is moving well beyond its traditional role as host for low-level back office and IT work from the West. The only question now seems to be when (not if) we'll see the first U.S. corporation move its headquarters and CEO to the subcontinent. Here's what to watch for:

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