Zen-Like Customer Service And Support
Have you started using social media to sell your products or services? If your answer is yes, you're moving in the right direction. Here's another question: Have you incorporated social media into your customer support strategy?
Codebook, King of iOS Encrypted Note Apps
There's nothing that makes an aging ex-security geek's heart go pitter-pat like the idea of a securely encrypted notepad. It's not just about passwords - sometimes, client information, config files, and so on, have information that you do not want on your mobile device without very strong protection. But amazingly, the iPhone, iPad, and iPod have very few options. Here's how they stack up.
Scoring An iPad 2
I was able to purchase an iPad 2 with no trouble at all -- but apparently that's not how it went for most people looking for Apple's latest gadget.
SMB Green Printing Tips
Printing green means printing less. As it turns out, there are ways to do that without simply turning off the printer.
Shifting Visions And Agile Missions
In the 2.0 era, every business model has an expiration date of just a few years. Continuously hunting for the next business model needs to be the lifelong concern for every company.
iPad Versus The World
For all intents and purposes, the iPad created the consumer market. Every other tablet is measured by one standard - how does it compare to the iPad? Tablets with Google's Android 3.0, or Honeycomb, are now coming out and it is the first generation of non-Apple devices that have an OS designed to work on a tablet. RIM and HP are also throwing their hat into the ring. How will they fare?
Android 3.0 Honeycomb Is Doomed
Honeycomb is "by the geeks, for the geeks, and of the geeks," claims a Global Equities Research analyst, who says it will never have mass appeal.
Correlsense Revamp Monitoring Line
With networks becoming more complex, small and medium businesses are finding it more difficult to understand how their applications are performing. In response, Correlsense, a supplier of monitoring solutions, enhanced its SharePath RUM line.
YaM Uses Virtual Tools To Improve Meetings
Say hello to yaM, yet another company that's putting in its two cents about how to improve business meetings. This week yaM (for "yet another meeting") unveiled the public beta of its self-named application, which provides tools for improving brainstorming, analyzing priorities, and enhancing collaboration.
SAP's Hana Appliance Gets Apped
CEOs and line-of-business buyers will be impressed by the list of supercharged applications and a BW upgrade. Now it's up to competitors like Oracle to respond.
Concerns Over Square's Credit Card Processing
Square is a company that wants to bring the ability to process credit and debit cards to anyone with a smartphone. While that has the potential to make transactions more secure, Square's implementation is just as bad as handing your credit card to a stranger charges payment technology provider VeriFone.
SAS Talks Up BI Improvements
It's a vendor is known for its high-end analytics, but it's also planning improvements to its business intelligence tools and interfaces. Here's where SAS falls short and where it deserves more credit.
Google Activates The Kill Switch
Google's comparatively lax controls on what apps make it into the Android Market have allowed dozens of malicious apps to be distributed to its users. Google is starting to fight back, but how bad is the problem?
8x8 Adds Android App
Smartphones have become key extensions to business communications systems. In response, 8x8 Inc., a hosted communications provider, added an Android application to its repertoire.
Breaking The Open Source Licenses
An increasing number of apps found in smartphone app repositories are based on open source. For that matter, the number one platform, Android, is itself open source. Even though open source licensing requirements are meager, a lot of apps violate the terms of the license.
AdGrok Helps SMBs With Website Marketing
Search engine marketing is hot right now, but doing it effectively can be a challenge for small businesses that don't have the time or resources to learn its ins and outs. That's why a number of companies are coming out with products that simplify SEM/SEO for SMBs.
Will Sprint Dump WiMax For LTE?
If Sprint doesn't announce new WiMax gear at CTIA Wireless, you can count WiMax out of the 4G game -- at least from Sprint.
Keynote Focuses On Cloud Application Performance
Monitoring tools typically arrive after a technology has begun to take root. With cloud computing gaining so much buzz recently, Keynote Systems threw its hat into the cloud application performance monitoring arena.
Is Mobile BI Worth the Hype?
Separate "must have" from "nice to have" mobile business intelligence functionality. And watch out for licensing implications.
Motorola To Plug Android Security Gaps
Android has taken over as the number one smartphone platform but it still isn't being welcomed with open arms by the enterprise. Motorola is hoping to change that with a new set of APIs.
What Makes A Successful Community Manager?
Community managers' greatest weapons are the relationships they build, the connections they make, and the advocates they empower through engagement with and collaboration in the very communities they manage.
Don't Be Quick To Pull Trigger on Xoom
One of the features of Motorola's new 3G Xoom tablet is the ability to upgrade to 4G support. As you might have guessed, this isn't an over the air update but one where you send it back via truck. Motorola may keep it for up to six business days to perform the delicate surgery. Six days is forever.
iPad 2 Debate: Specs Vs. Experience?
Apple CEO Steve Jobs' "post-PC" remarks have struck a chord with the non-spec-obsessed -- is the experience of using a device more important than the speeds and feeds?
Getting Granular About Social Media For SMBs
We know the use of social media is exploding in the business world, but what can vendors of these solutions do to earn more mind--and market--share from small and midsize businesses? The SMB Group will have some concrete answers soon.