Commentary
Content posted in May 2004
IT Confidential: Bad Voodoo: Finding Fraud Spells Jail Time
Commentary  |  5/28/2004  | 
The fraud app is 'not just data mining, says I.S. Director Fontenot.
Business Technology: Words Are IT's Bridge To Credibility And Funding
Commentary  |  5/28/2004  | 
We all know that IT matters and just as surely, so, too, does language matter. It might be comfortable to lean on the specialized internal jargon of our professions, Bob Evans says, but business-technologists need to continue making big strides in dropping the Soap and picking up the concepts, themes, and language of business.
Taking Stock: Novell's Linux Focus Could Lead To Growth
Commentary  |  5/28/2004  | 
Vendor prominently pushes its Ximian and SuSE Linux initiatives.
The Truth's In The Analysis
Commentary  |  5/28/2004  | 
You don't have to be studying for a doctorate in philosophical relativism to know that the truth can get a little squishy when it's reported different ways.
Prepared for Growth? Four Areas Of Focus
Commentary  |  5/26/2004  | 
Evaluating projects can be the springboard for assessing where your business is and what it needs to do to grow, says Michael Friedenberg.
SmartAdvice: Voice-Recognition Technology Can Extend Call-Center Reach
Commentary  |  5/25/2004  | 
Used to augment but not replace call-center staff, voice-recognition technology can make for better customer service, The Advisory Council says. Also, efficient modeling of processes is key to successfully automating sales orders; and getting technical staff to work with offshore outsourcers depends on how they've been treated.
Letters To The Editor
Commentary  |  5/21/2004  | 
Taking Stock: Hewlett-Packard Is Getting It Right
Commentary  |  5/21/2004  | 
HP's consulting and integration services could drive profits.
Secret CIO: Build The System And They Shall Come
Commentary  |  5/21/2004  | 
Save us from those who seek to solve problems they haven't defined.
Sarbanes-Oxley's Silver Lining
Commentary  |  5/21/2004  | 
Sarbanes-Oxley compliance is forcing key decision makers to get their head into the data quality management game.
Business Technology: Business Weather Forecast: Hot Or Not?
Commentary  |  5/21/2004  | 
There's lots of good news out there, along with some unsettling developments. What's going on? Bob Evans explores how our attitudes today will affect business down the road, and says keep an eye on objectives of business innovation, optimized processes, customer intimacy, and ever-increasing speed and opportunism.
The Observer: The Bliss Of Consistency
Commentary  |  5/20/2004  | 
It's time to break down the stubborn, near-indelible boundaries that still separate the business and IT sides of the house and keep good data from losing its way, says Lou Bertin.
SmartAdvice: Know The Players When Setting IT Priorities
Commentary  |  5/20/2004  | 
Involve the CEO, executive committee, and IT staff when deciding on priorities for IT projects, The Advisory Council says. Also, factors to consider when choosing portfolio-management dashboard software, and tips for addressing IT staff morale when projects are cancelled.
Langa Letter: Following Up On Linux's Achilles' Heel
Commentary  |  5/17/2004  | 
Fred Langa addresses criticisms of his recent review of Linux problems.
IT Confidential: The Long, Strange Trip And Its Veterans
Commentary  |  5/15/2004  | 
John Ashcroft says Majoras would be a 'superb' FTC chairman.
Letters To The Editor
Commentary  |  5/14/2004  | 
Taking Stock: From Extreme Highs To Extreme Lows
Commentary  |  5/14/2004  | 
The company should focus on cutting costs and reducing expenses.
Business Technology: Time To Put 'Lie Until They Buy' To Rest
Commentary  |  5/14/2004  | 
The 'power to the customer' movement has gained a firm hold, Bob Evans says. Smart business-technology suppliers will recognize the growing optimism will include them if they work with customers.
Many Happy Returns
Commentary  |  5/14/2004  | 
Taken together, two recent studies indicate that a boost in BI spending is likely to continue not just in the coming months but next year as well.
Langa Letter: Follow-Up To Linux's Achilles' Heel Column
Commentary  |  5/13/2004  | 
Fred Langa addresses the most-voiced criticisms of his recent review of Linux problems, including claims that sound isn't that important in business computing. He also posits that high-priced commercial Linux vendors are on a suicidal course, unless they lower prices to accentuate their advantages over Windows.
The Future Of Presence
Commentary  |  5/13/2004  | 
SmartAdvice: Match IT Spending To Growth Areas
Commentary  |  5/11/2004  | 
Overall levels of spending on IT are usually 4% to 7% of revenue, with key focus areas varying by industry, The Advisory Council says. Also, watch VoIP and other emerging telecommunications technologies for the next wave of innovation to transform your business; and clearly understand your company's business needs before determining IT's role.
Dashboarding Ourselves
Commentary  |  5/11/2004  | 
Enough self-serving reports: It's time for honest self-assessment about why projects are falling short of their objectives.
On The Horizon: Don't Stifle Internet Access With Taxes
Commentary  |  5/7/2004  | 
States should quit whining about their inability to tax Internet sales and just stop spending so much, Bradford C. Brown says.
Letters To The Editor
Commentary  |  5/7/2004  | 
Taking Stock: Don't Look For Sense In The Stock Market
Commentary  |  5/7/2004  | 
It's one of those lessons that can't be taught often enough. Know the hole in which you want to throw your money, William Schaff says.
Business Technology: Score One For The Customers
Commentary  |  5/7/2004  | 
So why exactly did Microsoft and Sun agree to kiss and make up? Was it the $2 billion Microsoft is paying Sun? Or the $800 million Sun is expecting to lose in its most recently completed quarter? Or is it because you--their customers--finally told Sun and Microsoft to get over themselves and help you run your businesses?
More Data Means More Standardized BI
Commentary  |  5/6/2004  | 
Typically, business intelligence projects are ad hoc affairs, with IT teams working on a specific initiative using a new data warehouse and a dedicated reporting tool. That's going to change.
SmartAdvice: It's Time For CA To Focus On Product Improvement
Commentary  |  5/4/2004  | 
Computer Associates has to move beyond its accounting turmoil and focus on competitive performance to stay viable, The Advisory Council says. Also, look for integration with current products when buying asset-management software, and treat developing a disaster-recovery plan as a project and devote some resources to creating it.
Desktop Linux: Some Opportunities, But Don't Hold Your Breath
Commentary  |  5/4/2004  | 
I am not generally impressed by my fellow journalists. We're an unsavory lot, with poor grooming habits, bad teeth and halitosis. The only time we move fast is when the bartender brings the check - and then we move in the opposite direction.


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