Effective BPO Deals Require Partnering
Business process outsourcing is about more than just saving money. Sure, a good services agreement from a reputable provider should yield cost savings around billing, HR administration, accounting or whichever process your company has handed off to a third party. But most buyers of BPO services are getting much more than that, a new survey shows.
Longhorn Can Wait, Says You
It seems many of you are willing to bide your time and not rush into trying out Longhorn any time soon, according to results from a poll recently on Systems Management Pipeline. To refresh your memories, the question was: Is Longhorn a long way away for you? More than 60 percent of respondents said they weren't even ready to plan for planning for Longhorn. That's a pretty significant number, one that Redmond can be none too pleased with.
See 'Em. Call 'Em.
We invite you to enter a contest, and to learn a little about open-source BI.
Web Gives Instant Access To Quake Information
It's been some time since we've felt a sizable earthquake on the Southern California coastline that made the neighbor's wind chimes ring loud and clear, and the 20-foot palm trees sway without wind.
Business Technology: Implementing RFID Is A Risk Worth Taking
With all the talk about RFID, what's the real story? Is there hope or is it all just hype, Bob Evans asks, as he looks at specific examples and advises that while there's risk in jumping in, there's probably a whole lot more risk in standing pat.
What We Can Learn From Korea
The Seoul school authority is handing out leaflets to students on mobile phone use and etiquette. Meanwhile, American public schools are living in the past.
Trendspotting: Getting The Most From CRM
Define your goals for implementing a CRM system, then choose an integration partner as carefully as you selected a CRM package, follow best-practices tips, and keep a clear eye on meeting measurable goals, Rebecca Wettemann says.
Steve Ballmer Delivers On A Security Promise
When Microsoft CEO Steve Ballmer disclosed this week that several new tools for software patch management are now available, he was delivering on a two-year-old promise to relieve one of the most acute pain points for many IT departments.
BI Jobs On The Rise
More evidence indicates BI hiring is growing on both the user and vendor sides.
More Famous 'Ware
The Software Hall of Fame contest underscores something I think is very interesting: the tremendous change the World Wide Web has made in how we use software and what we think is good software.
The history of PC software isn't that long. It goes back only about 25 years, to 1980, give or take a couple of years. For the first 15 of those years, software was productivity-oriented and kinda geeky: the big hits were
RFID To The Rescue
If ever there was an industry that has boomed thanks to globalization, it's shipping, logistics, and transportation. Overseas shipping now accounts for more than 90% of worldwide trade, with 95% of all U.S. cargo passing through the nation's 361 ports, according to a new report from A.T. Kearney. But navigating the "tangle of containers, ports, carriers, customs, and security checkpoints" is a tough nut to crack. Can RFID meet the challenge?
Outsourcing And The End Of Emerging Markets
If American IT workers are having a tough time competing against their Indian counterparts, what's going to happen when emerging, even-lower-wage countries like Vietnam get into the offshoring game? The answer, in fact, bodes well for U.S. technologists.
FBI IT: Lessons To Live By
After more than three months chasing this week's cover story on the FBI's IT woes, I read with great interest a similar account in yesterday's Washington Post. The main difference between our stories is the Post's ability to get their hands on a confidential report to the House Appropriat
Microsoft Tries to Skew Younger
In a world of iPods and Google, can Microsoft reclaim a quotient of cool for itself? What Microsoft's gained in market share and wealth since the launch of Windows 95 it's arguably lost in the less tangible category of buzz. Apple Computer and Google have it, and Microsoft wants some of it back.
Open Source Processes Infiltrate VeriSign Business Model
The open-source mindset is taking firm hold within business environments, even when companies aren't developing open-source software. A terrific example of this is the application development work VeriSign Inc. is doing using VA Software Corp.'s SourceForge Enterprise Edition to integrate a distributed group of software developers. In addition to helping a business unit within the company, which provides a variety of digital commerce and communication products and services, better organize its d
The Training Barrier
App integration and data quality aren't the most difficult obstacles facing BI deployments, according to a recent poll.
SmartAdvice: Voice-Data Convergence Will Benefit Health Care
Greater broadband reach into under-served areas and an increase in consumer self-service will make health care more efficient in the coming years, The Advisory Council says. Also, choosing a value-added reseller is almost as hard as choosing a software package -- and perhaps as important.
How Are You With the "R" Word?
Our current slate of lead feature stories all deal with the CIO's relationships and changing roles within the broader organization. We all know those relationships have been, how should we say, tested recently.