BPS Upgrades Risk-Management Server
Business Propulsions Systems Inc. has upgraded its platform for operational risk, audit and regulatory compliance management for financial institutions.
BI Gets A Boost From Open-Source Community
Open-source development is having a significant impact on business intelligence. Among the vendors that have adopted open-source technology within their products in a big way are Actuate, Pentaho and JasperSoft.
AIM Revenue on the Rise
Gartner says worldwide application integration and middleware market increased 7 percent in 2005.
Fewer Vendors, Beefier Software Expected In BPM Market
The herd of vendors in the business process management software market thinned a bit this week with EMC Corp.'s acquisition of ProActivity Software Solutions Ltd. The purchase reflected two trends: consolidation among vendors and the convergence of BPM and content management.
Feature: Service Advantage
To improve satisfaction, service organizations are analyzing customer interactions to identify and correct problems before they escalate. And to stay in tune with changing needs, firms are scoring customers by the minute, applying analytics to the data stream from call centers, retails stores, Web sites and more to customize on the fly. Find out how you can use analytics to ace customer service.
Mission Intelligence: Quality Service: Game, Set and Match
Just as no one really wants to hit a golf ball into a sand trap, it's doubtful that good businesses try to produce bad customer service. With blogs and other social media rampant, companies can't count on controlling the message and blowing off customers who have bad experiences.
Letter Drop: The Fast Twitch; The Key to Success
Mark Brugger contends, "If there is no consistent effort to support access and understanding at the job-specific or task level, personal workspaces will only perpetuate poor job performance."
Dashboard: ERP Gains a Visual Advantage
SAP, Oracle and smaller enterprise resource planning (ERP) software rivals are starting to partner with data visualization software providers, including Cognos and Business Objects.
Dashboard: Open-Source BI Projects Take Off
Developers are demonstrating the ability of open-source databases and BI platforms to deliver advanced analytics and operate on large databases at a fraction of the cost of conventional commercial systems.
Dashboard: Can MS PerformancePoint Drive BI Down the Last Mile?
Performance management is crucial to running down that last BI mile, but equally important will be Microsoft's ability to bring enterprise search, process and collaboration technologies into the mix so that solutions better fit the needs of users outside customers' finance functions.
Feature: The Next Wave of Data Management
The search for better data management practices has led to data stewardship and data governance efforts, but confusion over roles and disconnects between IT and the business have led to gaps in cooperation. The next wave will bring customer data integration and master data management initiatives that promise to relieve business experts from the drudgery of defining and maintaining customer data, while developers will dodge the chaos of point-to-point integration.
Short List: Project Planning Software; Data App Security
This edition examines the latest version of PlanView Enterprise's strategic and project-planning software. Also, we look at Protegrity's Defiance Suite 4.1, Reactivity's XML Appliances, Managed Objects' CMDB360 and TeaLeaf's CX Solutions.
Q&A: Profit From the Golden Rule
Fred Reichheld is a best-selling author and the most influential voice when it comes to taking loyalty seriously as part of customer relationships. In this interview with Intelligent Enterprise, Reichheld explains how to drive 'good profits' that lead to growth.
Breakthrough Analysis: Will Search Deliver Better BI?
Business Objects, Cognos, Information Builders and SAS recently announced partnerships with Google Enterprise, and Cognos additionally hooked up with Autonomy, FAST and IBM's OmniFind. Do these alliances portend a revolution in how we do BI?
Could Microsoft's Interoperability Council Help BI?
Interoperability remains a serious bottleneck for IT. Nearly all computer systems would run a lot better if business applications would communicate whether they're running on Linux, Windows or Unix. Improved interoperability would also make life a lot easier for companies engaged in business intelligence projects.