This article reports on a new Burton Group study warding larger enterprises away from Google's SaaS-delivered office automation solution: "'At just $50 a year per user, Google Apps Premier Edition (GAPE) hosted office productivity suite could be one of the cheapest mistakes a large business makes.' That's one of the conclusions of a study by the Burton Group, which said GAPE... lacks strong regulatory compliance features and poor administrative tools for user accounts.
As CIO Today reported last week, "The worldwide software-as-a-service (SaaS) market reached $6.3 billion in 2006 and is forecast to grow to $19.3 billion by year-end 2011, according to Gartner." However, all of the news is not good. As I've discussed many times here, the movement toward SaaS is problematic for many conventional enterprise software vendors.
In the world of Enterprise Incentive Management (EIM), SaaS seems to be a good idea. According to Jeffrey Saling, "SaaS suits EIM for three important reasons. EIM systems management is usually outside an organization's core competencies... Other advantages include the fact that EIM does not require on-site deployment because it operates effectively outside a corporation's walls. Also, to the business issues, EIM's purpose is positively impacting the bottom line.
Those who leverage enterprise applications have two major complaints. First, the apps are too complex and too difficult to use. Second, they perform poorly, which is what I'm focusing on here... Most SaaS-vendors rely on the traditional HTTP/HTML pump-and-pull architecture. Thus, we're really using well-designed, well-delivered Web sites when using SaaS applications, not true, dynamic native interfaces. So, what's a SaaS advocate to do? Here are a few tips:
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.