Telco Moves Into Cloud Services
Dimension Data, a unit of Japan's NTT, picks up operational expertise and a software stack by acquiring infrastructure as a service and managed hosting services provider OpSource.
Post-Amazon California: 2 Ways SMBs Can Adapt
Amazon.com is dropping its affiliate program in California, stripping some smaller businesses of a significant revenue stream. Here's two ways online retailers can keep the registers ringing.
Is There An Online Backup Price War?
CrashPlan Pro debuts with both unlimited data and unlimited PC plans as SMBs sift through an increasingly crowded field of online backup players for the right mix of capacity and price.
Do Nonsocial SMBs Know Something We Don't?
Nearly half of online adults in the U.S. are on a social network, but branded usage by smaller companies is closer to 25%. Here are four reasons why it may be smart for nonsocial SMBs to stay that way for now.
6 Tips To Maximize SaaS Value
Host Analytics' CFO says the midmarket firm's software as a service overhaul is more about technology sophistication and using tools previously only available to the enterprise than cost cutting.
4 Reasons Cloud Computing Isn't Overhyped
CIO of Schumacher Group, a midmarket physician management firm, says that as much as 85% of the company's processes are now cloud-based. Here’s why, and his advice on how to make the shift to cloud-based infrastructure.
Want To Get Outsourced?
IT organizations delinquent at measuring and communicating the value of the services they deliver are doomed. We need to get better at transparency.
IT Help Desks Not Just For Large Enterprises
With compromised productivity a constant threat to business success, the question for SMBs isn't how can we afford a help desk, but how can we afford not to invest in IT support?
The Dreaded SLA: Expert Fix-It Advice
Service-level agreements. We all get them, but do you believe in them, read them, negotiate them--or doubt they're worth the paper they're printed on?
How Google Instant Pages Improves Search
Say goodbye to I'm Feeling Lucky and say hello to I'm Feeling Confident: Google's new search trick takes educated guessing to another level. Just beware a few potential problems.
HP Shakeup: CIO Mott Out, Livermore To Board
Big management shuffle at HP has several key executives now reporting directly to new CEO Leo Apotheker and brings the departure of Randy Mott, who transformed HP's IT operations as CIO.
SMBs Face Help Desk Integration Challenges
The advantages of integrating service desk and desktop management tools are clear, but cost, lack of human resources, and technical complexity pose problems, according to a Dell Kace survey.
HP Services Expansion Triggers Hiring Spree
Exclusive: Executive VP Ann Livermore says the company is ready to pull out the stops as it targets high-growth opportunities like application modernization, mobility enablement, and industry-specific solutions.
Riverbed Unveils SMB Cloud Storage Gateways
Riverbed uses deduplication, large caches, and encryption to help companies quickly and securely move large amounts of data between their private networks and public clouds.
Google Sued For SMS Spamming
Twilio, GroupMe, and Google's recent acquisition, Slide, also were sued by users of group text services claiming to be flooded with unsolicited messages.