Within this context, and before delving into enterprise architecture, let’s consider for the moment different aspects of a system.

Business and IT tend to focus more initially on the functional rather than the qualitative aspects of a technology or system. Functional is more fun, less abstract — you can see, touch, and feel it. The toys.

However, business should care most about the qualitative aspects. The most publicly embarrassing failures of cloud computing have all been caused by qualitative issues. Things