Measurement remains a bug bear for internal social business initiatives. Some enterprise social software tools are implemented with little or zero budget, with an expectation that even if the return isn’t measured it is expected to be positive. In part, this approach is driven by the difficultly of measuring the impact of social tools in the workplace.Businesses that do decide to measure the impact of the enterprise social software they have introduced can still run into problems if they do not have base line metrics to compare against. Without knowing where you started, you may not be able to prove that the technology has provided a direct,