Summary: IBM has added a new set of support services to connect growing small to mid-sized businesses with skilled technical professionals.IBM has introduced a new form of technical support for growing small and medium-sized businesses, regardless of location.That's because the new Managed Support Services are intended to act as a single point of contact and source of online tech support for addressing for multi-vendor hardware and software.The idea is that instead of paying for in-house tech support or multiple regional service contracts, IBM's new service essentially outsources the issues and is intended to connect SMBs with "highly skilled