AT&T and Avaya have joined forces to offer a comprehensive managed voice over IP (VoIP) solution intended to simplify enterprise migrations to VoIP and IP telephony.
Deploying Avaya technology over AT&T's IP network, the solution will provide customers with a single point of contact for VoIP design, implementation, operation, management and maintenance. According to the partners, customers will benefit from reduced overall costs and greater flexibility than possible with other options. Customers will be able to manage their VoIP services and infrastructure through AT&T's BusinessDirect Web portal.
The new offering will also provide extensive customer support. AT&T offers 24/7 network monitoring and fault isolation and resolution services through its Global Enterprise Management System, and customers will have access to Avaya expertise through the AT&T Global Client Support Center.
According to the Yankee Group, the VoIP market will grow at a 31.4% compound annual growth rate, reaching $3.3 billion in 2010, and marking its move from emerging technology top the business mainstream. According to AT&T and Avaya, the new solution is designed to help organizations through that evolution.