AT&T and Avaya have joined forces to offer a comprehensive managed VoIP solution intended to simplify enterprise migrations to VoIP.
AT&T and Avaya have joined forces to offer a comprehensive managed voice over IP (VoIP) solution intended to simplify enterprise migrations to VoIP and IP telephony.
Deploying Avaya technology over AT&T's IP network, the solution will provide customers with a single point of contact for VoIP design, implementation, operation, management and maintenance. According to the partners, customers will benefit from reduced overall costs and greater flexibility than possible with other options. Customers will be able to manage their VoIP services and infrastructure through AT&T's BusinessDirect Web portal.
The new offering will also provide extensive customer support. AT&T offers 24/7 network monitoring and fault isolation and resolution services through its Global Enterprise Management System, and customers will have access to Avaya expertise through the AT&T Global Client Support Center.
According to the Yankee Group, the VoIP market will grow at a 31.4% compound annual growth rate, reaching $3.3 billion in 2010, and marking its move from emerging technology top the business mainstream. According to AT&T and Avaya, the new solution is designed to help organizations through that evolution.
2014 Next-Gen WAN SurveyWhile 68% say demand for WAN bandwidth will increase, just 15% are in the process of bringing new services or more capacity online now. For 26%, cost is the problem. Enter vendors from Aryaka to Cisco to Pertino, all looking to use cloud to transform how IT delivers wide-area connectivity.
The UC Infrastructure TrapWorries about subpar networks tanking unified communications programs could be valid: Thirty-one percent of respondents have rolled capabilities out to less than 10% of users vs. 21% delivering UC to 76% or more. Is low uptake a result of strained infrastructures delivering poor performance?
Join us for a roundup of the top stories on InformationWeek.com for the week of December 14, 2014. Be here for the show and for the incredible Friday Afternoon Conversation that runs beside the program.