AT&T Gives Employees A Quicker Lunch - InformationWeek
IoT
IoT
News
News
6/22/2004
01:41 PM
50%
50%
RELATED EVENTS
Dun & Bradstreet CAO Discusses Her Roll & The Skills Needed to Do the Job
Jul 26, 2017
LWhat does a chief analytics officer do each day? To help us answer that question we welcome Dun & ...Read More>>

AT&T Gives Employees A Quicker Lunch

The telecom company is extending its RFID card-payment system from FreedomPay to additional facilities to help keep cafeteria lines moving at lunch time.

AT&T is giving more employees an option to go cashless at lunch. A radio-frequency identification card and payment system from FreedomPay Inc. is being rolled out during the next three months at facilities in Bridgewater, N.J., Middletown, N.J., and Oakton, Va. The system, first implemented last June at AT&T's headquarters in Bedminster, N.J., has alleviated long cafeteria serving queues and cash-register lines during lunch.

An RFID chip on a card linked to a FreedomPay account opened and maintained by the AT&T employee contains an identification name and number. As the employee reaches the register in the cafeteria, the cashier keys and totals the purchase, and presses the FreedomPay button on the cash register. The employee waves the card over the reader to complete the sale. It automatically debits the account, which employees can monitor via the Web.

A significant problem surfaced when AT&T increased the employee count at its Bedminster facility by 60% after closing a nearby facility in late 2002. The cafeteria at its corporate headquarters wasn't capable of serving 3,000 employees at midday. To alleviate the backup at the serving lines, menu items changed and the serving lines were rearranged. AT&T also installed a system that lets employees place lunch orders from their desk via the Web in February 2003. But that didn't fix long waits at cash registers--six cash registers had 10 or more people per line. FreedomPay changed that, enabling AT&T to reduce its cash registers to two.

Transactions are approved in less than a second, and the purchaser is rewarded automatically with any discounts that apply to the product. Now, transaction times through the checkout line are 35% faster. About 25% of the employees participate in the FreedomPay program, and of those, 55% use their tag at least four times per week. Employees in facilities at Piscataway N.J. and Morristown, N.J., will have access to the system by year's end.

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
IT Strategies to Conquer the Cloud
Chances are your organization is adopting cloud computing in one way or another -- or in multiple ways. Understanding the skills you need and how cloud affects IT operations and networking will help you adapt.
Video
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll