Cloud // Software as a Service
02:36 PM
Connect Directly

Atlassian Buys HipChat For Collaboration Power

HipChat adds real-time chat, including files and images, to Atlassian’s wiki, enterprise social networking, and collaborative software development tools.

Enterprise Social Networks: A Guided Tour
Enterprise Social Networks: A Guided Tour
(click image for larger view and for slideshow)
Atlassian has acquired HipChat, a hosted service for synchronous collaboration, to join Atlassian's family of content collaboration and collaborative software development tools.

"Basically, this provides chat rooms for all the conversations you have with your teams and makes them persistent," Atlassian president Jay Simons said.

All of Atlassian's current tools, including its Confluence wiki and enterprise social network as well as its JIRA bug and issue tracking tool, are asynchronous, meaning that participants post updates at all different times. HipChat allows people to get together and solve problems in realtime, while also keeping a record of the conversation so those who come in late can more easily get caught up. If someone who needs to be part of a conversation isn't available at that moment, HipChat can send that person a message to let him know what he missed.

[ Do the latest Facebook changes help or hurt? Facebook Page Welcome Tabs: Big Loss Or Good Riddance? ]

HipChat also goes beyond simple chat interaction by allowing users to share files and images as part of the conversation. That could be particularly useful for developers and designers who want to share a screenshot as part of a conversation on changes to the design of a website or application, Simons said. "This works really well for what we do."

HipChat has a following among developers and at Web startups such as Groupon, Hubspot, Instagram, and Tumbler, as well as media operations such as Wired Magazine and Turner Broadcasting, HipChat CEO and co-founder Pete Curley said.

Atlassian was also a customer before it became an acquirer. "I should also mention that we did the deal in HipChat, which is a pure demonstration of its value," Simons said.

With 1,200 customers paying $2 per person per month, HipChat is starting to pick up non-techie customers such as law firms and car dealerships, Curley said. "When we started, I think we realized chat was a big problem, but our original concern was that we didn't know if everyone else realized it was a big problem," he said.

Simons said he expects Atlassian to treat HipChat as a separate tool that teams can add to their collaboration toolbox, rather than as software to be embedded in other Atlassian products.

One of HipChat's strengths is a strong application programming interface, however. "It's already been hooked up to a ton of Internet applications and Web services," Simons said. Integrations with Confluence, JIRA, and other products are already available, he said, tying in with recent enhancements to JIRA's social collaboration and social integration features.

Follow David F. Carr on Twitter @davidfcarr. The BrainYard is @thebyard and

The Enterprise Connect conference program covers the full range of platforms, services, and applications that comprise modern communications and collaboration systems. It happens March 26-29 in Orlando, Fla. Find out more.

Comment  | 
Print  | 
More Insights
Newest First  |  Oldest First  |  Threaded View
8 Steps to Modern Service Management
8 Steps to Modern Service Management
ITSM as we know it is dead. SaaS helped kill it, and CIOs should be thankful. Hereís what comes next.
Register for InformationWeek Newsletters
White Papers
Current Issue
Top IT Trends to Watch in Financial Services
IT pros at banks, investment houses, insurance companies, and other financial services organizations are focused on a range of issues, from peer-to-peer lending to cybersecurity to performance, agility, and compliance. It all matters.
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on for the week of August 21, 2016. We'll be talking with the editors and correspondents who brought you the top stories of the week to get the "story behind the story."
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.