Jonathan Feldman

Profile of Jonathan Feldman

CIO, City of Asheville, NC
News & Commentary Posts: 252

Jonathan Feldman is Chief Information Officer for the City of Asheville, North Carolina, where his business background and work as an InformationWeek columnist have helped him to innovate in government through better practices in business technology, process, and human resources management. Asheville is a rapidly growing and popular city; it has been named a Fodor top travel destination, and is the site of many new breweries, including New Belgium's east coast expansion. During Jonathan's leadership, the City has been recognized nationally and internationally (including the International Economic Development Council New Media, Government Innovation Grant, and the GMIS Best Practices awards) for improving services to citizens and reducing expenses through new practices and technology.  He is active in the IT, startup and open data communities, was named a "Top 100 CIO to follow" by the Huffington Post, and is a co-author of Code For America's book, Beyond Transparency. Learn more about Jonathan at

Articles by Jonathan Feldman
posted in May 2009

Touchy Feely IT Departments Use More Hardcore Automation Tools

Yes, I'm still sifting through data for our upcoming InformationWeek Analytics Service Assurance report, and here's tonight's bit of data magic for your consideration: IT organizations that collect customer feedback on a regular basis are also more likely to use automation tools to ensure consistent quality deployments for their organizations. My question for the studio audience is, "why?"

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IT's All About Service: ITIL Book Pours Good Governance Kool-Aide

Brady Orand's new book, Foundations of IT Service Management is a self-described unofficial guide to the ITIL v3 foundations course. It's definitely written as an exam prep guide -- it's peppered with reminders about what will or won't be on The Big Exam -- but it also got me to musing about what type of technical preparation guides you want your staff using: one with, or without an extra-vitaminy-dose of the right service attitude?

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