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 Mary Hayes Weier
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News & Commentary Posts: 631
Articles by Mary Hayes Weier
posted in May 2009

RightNow, Salesforce Offer Services To Track Customer Complaints On Twitter, YouTube

5/22/2009
So you buy a new smartphone, and the touch pad stinks. You post on your Twitter or Facebook account, "Should've known better than to buy a phone from XYZ Corp. Their stuff is junk." You expect a few sympathetic replies from friends. Instead, you get this surprising, and maybe a bit creepy, message from XYZ Corp.: "Are you having a problem with your new phone? Please contact us--we'd like to help!" Welcome to the world of cloud monitoring services, brought to you by RightNow and Salesforce.com.

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SAP's McDermott Has Crafty Plan To Beat Oracle On Deals

5/15/2009
Conversation heard between two SAP sales guys dishing up garbanzo bean salad on the lunch line at Sapphire. Salesman #1: "What's with this maintenance cost controversy? I don't hear customers talk much about it." Salesman #2: "Really? I hear about it all the time. I see deals getting smaller because of it." Well, they might want to talk to big boss Bill McDermott, who is plotting how to leverage the software maintenance-costs drama in a way that only a sales mastermind could.

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Fed's Recovery.gov Site Faces Huge Hurdles

5/11/2009
President Obama has made Internet-enabled government transparency a cornerstone of his administration, and the biggest test of that vision will be Recovery.gov, a Website designed to let citizens track most of $787 billion in economic stimulus spending. Early in the execution, however, we're seeing signs of problems.

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You Spoke Up About Maintenance Fees, And They Listened

5/6/2009
The world's two largest enterprise software vendors finally got the message: CIOs do not view software maintenance fees like death and taxes. In a surprising move, Oracle has loosened its "we don't negotiate" stance and is giving some breaks on fees, while SAP is backpedaling from a staunchly unapologetic decision to raise its fee structure.

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Workday, Oracle Move Forward With SaaS

5/1/2009
In two positive signs for SaaS this week, Workday got another round of venture funding for an impressive $75 million, and Oracle is reportedly planning seven SaaS products. I have a hunch we might hear something on the latter during President Charles Phillips' keynote at the Oracle user conference next week.

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IT's Reputation: What the Data Says
IT's Reputation: What the Data Says
InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business really views IT's performance in delivering services - and, more important, powering innovation. Our results suggest IT leaders should worry less about whether they're getting enough resources and more about the relationships they have with business unit peers.
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