Herbert Lovelace

Profile of Herbert Lovelace

News & Commentary Posts: 51
Articles by Herbert Lovelace

Secret CIO: Resist Temptation: Don't Push That Hot Button

Our country's political discourse is interesting in a perverse sort of way. The dialogue is reminiscent of what happens during my company's executive committee budget-review meetings. In both processes, participants spend a huge amount of time on arguments aimed at fixing the blame for what went wrong while concurrently trying to grab the credit for what little has gone right.

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Ask The Secret CIO: Be Careful With That Ax, Eugene

Responding to reader questions, this time Herb tackles CRM success, determining who'll be a good manager, coping with annoying cell phone users, and marketing outsourcing services. As usual, the Secret CIO accomplishes all this with good humor and an uncommon degree of wisdom.

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