Paul McDougall - Authors & Columnists - InformationWeek
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 Paul McDougall

Profile of Paul McDougall

Editor At Large, InformationWeek
News & Commentary Posts: 3695
Paul McDougall is a former editor for InformationWeek.
Articles by Paul McDougall
posted in October 2005

Indian Call Centers May No Longer Be Worth The Trouble

10/10/2005
While offshoring call center work to India can save businesses millions, the practice can very quickly become a boondoggle if quality of service slips. The latest example of this came last week when a British Telecom executive called those customers who complain about being routed to an offshore service agent "bigots."

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