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 Paul McDougall
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Profile of Paul McDougall

Editor At Large, InformationWeek
News & Commentary Posts: 3695
Paul McDougall is a former editor for InformationWeek.
Articles by Paul McDougall
posted in August 2005

Trump To Outsourcing Critics: You're Fired!

8/30/2005
The latest voice to argue that offshore outsourcing boosts economic prosperity in the U.S. comes from Mr. Apprentice himself, Donald Trump. In his blog on the Trump University Web site, Trump cites studies that show that using low-cost, foreign labor ultimately makes U.S. companies more profitable and competitive, creating a cycle whereby they ultimately are able to add more higher-paying, higher-value jobs domestically.

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I'm Sticking With Travelocity Because Of Its Lousy Customer Service

8/16/2005
The offshoring of IT work to India is now mainstream, and the quality level of completed work is generally good, if not excellent. However, the same can't be said for offshore call centers, where language and cultural barriers often lead to frustrating customer experiences. Yet the practice will continue to grow--and here's one example of why.

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IT's Reputation: What the Data Says
IT's Reputation: What the Data Says
InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business really views IT's performance in delivering services - and, more important, powering innovation. Our results suggest IT leaders should worry less about whether they're getting enough resources and more about the relationships they have with business unit peers.
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