Author
 Paul McDougall

Profile of Paul McDougall

Editor At Large, InformationWeek
News & Commentary Posts: 3695
Paul McDougall is a former editor for InformationWeek.
Articles by Paul McDougall
posted in September 2006

Consumers Hanging Up On Indian Tech Support

9/27/2006
Many U.S. businesses are improving productivity and profitability by outsourcing routine functions to low-cost countries like India and China. But AT&T's plan to bring home some 2,000 customer service positions shows that not all forms of offshoring are created equally.

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Outsourcing No Threat To Tech Jobs, Survey Says

9/19/2006
Unemployed computer professionals are quick to blame their situation on the so-called offshoring of U.S. tech jobs to low-wage countries like India and China. But a new survey of corporate CIOs shows that spending on foreign tech labor by American businesses is miniscule.

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With Help From IBM, U.S. Biz Schools Teach Grads How To Move Jobs Offshore

9/12/2006
While outsourcing technology work to low-cost countries like India can help companies cut costs and improve productivity, many such efforts go awry because they're not properly managed. The problem is that overseeing an offshore workforce takes multidisciplinary skills that few of today's managers possess. Several well-known biz schools, with help from IBM, are trying to change that.

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Indian Schools Ditch Microsoft For Linux, Kill Golden Goose

9/4/2006
Cows are sacred in India, but apparently not geese--especially the gilded variety. Proving that $1.7 billion doesn't go as far as it used to in winning over foreign governments--that's the amount Bill Gates last year pledged to invest in India--a school district in the country is set to rid its computers of Microsoft Windows and install Linux instead.

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