Neil Raden

Profile of Neil Raden

News & Commentary Posts: 60
Articles by Neil Raden
posted in December 2007

Performance Management or Measurement Tyranny?

In "Measuring and Managing Performance in Organizations," Dorset House Publishing, 1996, Robert Austin made a very clear case that performance measurement often leads, paradoxically, to distortion and dysfunction instead of improvement. According to Austin... measuring an indicator of a performance raises the risk of making things worse. How can that be?

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