Author
 Rajan Chandras

Profile of Rajan Chandras

News & Commentary Posts: 128
Rajan Chandras has over 20 years of experience and thought leadership in IT with a focus on enterprise data management. He is currently with a leading healthcare firm in New Jersey, where his responsibilities have included delivering complex programs in master data management, data warehousing, business intelligence, ICD-10 as well as providing architectural guidance to enterprise initiatives in healthcare reform (HCM/HCR), including care coordination programs (ACO/PCMH/EOC) and healthcare analytics (provider performance/PQR, HEDIS etc.), and customer relationship management analytics (CRM).
Articles by Rajan Chandras
posted in May 2007

Service Innovation: Survival of the Savviest

5/29/2007
On May 30, a bunch of very smart people from a variety of industry and academic settings will gather in Santa Clara, Calif., to discuss service innovation in the technology industry, at a symposium organized by the recently formed Service Research Innovation Initiative (SRII). Service innovation is an idea whose time has come. The service sector now accounts for 75 percent to 80 percent of the U.S. gross domestic product.

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BI and the Law of Diminishing Differentiation

5/16/2007
I recently read a good book that explains how to use analytics to gain competitive edge. The book got me thinking on what constitutes "competitive advantage" in the context of BI. All technology has the potential to provide competitive advantage… until, that is, your competitors use it too, at which point it becomes a commodity. But that's not the case with BI. Here's why.

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Six Steps Toward Spreading BI

5/3/2007
A recent survey by InformationWeek brought out two interesting findings: the percentage of businesses providing BI tools to more than a quarter of employees remains unchanged since last year, and major challenges to more widespread adoption include complexity and unclear ROI. These are non-trivial challenges, but here are six steps vendors and IT practitioners can take to push the pedal.

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