IoT
Author
 Gary Flood

Profile of Gary Flood

News & Commentary Posts: 214
Articles by Gary Flood

O2's Outsourcing Plans Spark Anger

5/28/2013
Spanish telco's U.K. brand, O2, says it doesn't need as many call center staffers to help customers since the rise of the smartphone. But its plans for dealing with that change have been fiercely attacked.

Post a Comment
Register for InformationWeek Newsletters
White Papers
Current Issue
Top IT Trends to Watch in Financial Services
IT pros at banks, investment houses, insurance companies, and other financial services organizations are focused on a range of issues, from peer-to-peer lending to cybersecurity to performance, agility, and compliance. It all matters.
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on InformationWeek.com for the week of July 17, 2016. We'll be talking with the InformationWeek.com editors and correspondents who brought you the top stories of the week to get the "story behind the story."
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.