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 Gary Flood
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News & Commentary Posts: 214
Articles by Gary Flood

O2's Outsourcing Plans Spark Anger

5/28/2013
Spanish telco's U.K. brand, O2, says it doesn't need as many call center staffers to help customers since the rise of the smartphone. But its plans for dealing with that change have been fiercely attacked.

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IT's Reputation: What the Data Says
IT's Reputation: What the Data Says
InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business really views IT's performance in delivering services - and, more important, powering innovation. Our results suggest IT leaders should worry less about whether they're getting enough resources and more about the relationships they have with business unit peers.
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