Blog Posts: 19 Richard W. Walker is a freelance writer based in the Washington, D.C., area who has been covering issues and trends in government technology for more than 15 years.Articles by Richard W. Walker
Energy Department's Fermi National Accelerator Laboratory migrates its IT services management system to ServiceNow and earns ISO 20000 certification for operational excellence.
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2014 Private Cloud SurveyRespondents are on a roll: 53% brought their private clouds from concept to production in less than one year, and 60% extend their clouds across multiple datacenters. But expertise is scarce, with 51% saying acquiring skilled employees is a roadblock.
The UC Infrastructure TrapWorries about subpar networks tanking unified communications programs could be valid: Thirty-one percent of respondents have rolled capabilities out to less than 10% of users vs. 21% delivering UC to 76% or more. Is low uptake a result of strained infrastructures delivering poor performance?