InformationWeek
Defining The Business Value Of Technology
Tony Kontzer may have spent the past 11 years of his life writing about business and technology, but there's so much more to his complex existence. He's the soon-to-be-divorced father of a precocious 8-year-old boy who's way smarter than his dad. He's an out-of-practice jazz saxophonist who's in a constant state of guilt over the horn gathering dust in the corner of his office. He's a budding comic who's been studying and performing improv for the past year, all the while psyching himself up for an inevitable stab at stand-up comedy. Oh, and he likes to eat a good ribeye as often as his doctor will allow.
But let's remember what pays the bills: For more than 5 years, Tony has been covering a variety of technologies and industries for InformationWeek, with the past 2 years spent focused largely on the travel vertical and the software category known formally as customer relationship management (but referred to in many IT circles as "the stuff we spent millions on but have no idea how to make work"). Most recently, he's been able to combine elements of all of these interests into increasingly frequent reports for The News Show, CMP's daily online video news show. Now if only he could learn how to bluff effectively while playing hold 'em with his editors, then life would REALLY be good.
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A Better Way To Manage Customer Data
InformationWeek, April 10, 2006 Messy, redundant, and insecure customer data has companies turning to data governance for a change. Merger On The Fly InformationWeek, February 27, 2006 Can a failing legacy airline be welded to a low-cost carrier? The new US Airways is about to find out. US Airways Plays IT Bargaining Chip InformationWeek, February 27, 2006 Salesnet Debuts Update For On-Demand CRM Apps InformationWeek, February 16, 2006 New lead management and campaign management tools and an enhanced document library are among 250 new features. Rob Lackey, CTO of BZ Results InformationWeek, February 13, 2006 One run-in with Lackey's voice-mail greeting is all you need to realize this 25-year-old is no ordinary IT executive. "This is the voice mail for Rob. Got a prob? Don't be a knob, leave your squab, 'cause that's my job." That's just the beginning. NetApp Introduces Tape-Emulating Disk Storage InformationWeek, February 07, 2006 New system incorporates DataFort data encryption technology acquired through last year's Decru buyout. Bigger And Faster Rules InformationWeek, February 06, 2006 EMC leads in size and speed at the high end of storage, but it's also improving low-end systems Better Late Than Never? SAP Spices Up On-Demand CRM InformationWeek, February 06, 2006 Sabre Locks Up US Airways Fares For Five Years InformationWeek, February 02, 2006 Airline says it will stop investing in development of its own corporate booking portal. SAP Offers On-Demand CRM InformationWeek, February 02, 2006 SAP takes a different approach from its on-demand competitors by running applications on servers dedicated to individual customers. VC Deal Signals Turbulence Ahead For Airlines' Legacy IT InformationWeek, January 30, 2006 Salesforce AppExchange Just Became A Bit More Useful InformationWeek, January 23, 2006 Salesforce.com Brings Big Names Into New Apps Marketplace InformationWeek, January 18, 2006 Adobe, Business Objects, and Skype will offer their applications through Salesforce's new AppExchange site. Getting To The Jet On Time InformationWeek, January 16, 2006 Bank Is The Latest Data Loser InformationWeek, January 16, 2006 Oracle Starts To Cut And Paste From PeopleSoft Apps InformationWeek, January 16, 2006 People's Bank Is Latest To Lose Customer Data InformationWeek, January 12, 2006 Backup tape with data on 90,000 customers lost in transit to credit reporting bureau. Indianapolis International Airport Takes Step Toward Registered Traveler Program InformationWeek, January 10, 2006 Transportation Security Administration guidelines for the program are due Jan. 20. United Airlines Computer Snafu Being Investigated InformationWeek, January 04, 2006 Reservation and passenger-processing system outage left struggling airline unable to sell tickets for four hours. Sad State Of Data Security InformationWeek, January 02, 2006 Businesses and government agencies seem inept when it comes to protecting personal information, as the list of mishaps keeps getting longer. SANs Bring Sanity To Storage InformationWeek, January 02, 2006 Growing volumes of data and increased adoption of lower-cost technology will accelerate deployments in 2006. More Women Are Tuning In To Podcasts InformationWeek, December 27, 2005 But the number of people who have ever listened to a podcast remains small, according to just-released survey results. Salesforce.com Outage Inconveniences Customers InformationWeek, December 21, 2005 Database glitch a reminder that users of on-demand systems should make backup plans. Data-Recovery Technology Arrives For SMBs InformationWeek, December 14, 2005 Unitrends appliance provides disk-based backup capabilities and data restoration software On-Demand Startup Looks To Simplify Business Travel Booking InformationWeek, December 14, 2005 Rearden Commerce hopes deal with WorldTravel is the first of many that will transform how employees purchase business services online Salesforce.com Readies App Testing System InformationWeek, December 12, 2005 Sandbox tool will complement Salesforce's upcoming AppExchange on-demand application marketplace Watching And Waiting Isn't Fun InformationWeek, December 12, 2005 SugarCRM Expands Open-Source CRM Capabilities InformationWeek, December 08, 2005 Features enhanced by the developer community include workflow management, campaign management, and the ability to convert E-mails into leads. Microsoft Makes Play For Enterprise With New CRM App InformationWeek, December 06, 2005 Microsoft is hoping its desktop domination with Outlook and Office will provide Dynamics CRM 3.0 with an advantage over established CRM app vendors. Quantum Adds Security Capabilities To Tape Drives InformationWeek, December 05, 2005 New data-access controls and encryption technology will help safeguard information on backup tapes such as those lost earlier this year in several highly publicized incidents. Patent Reform Pending InformationWeek, December 05, 2005 Feds Want More Airline Data--This Time To Control Epidemics InformationWeek, December 01, 2005 CDC proposes creation of passenger database to warn travelers of potential outbreaks. But airlines are worried about the cost and privacy issues. Supreme Court To Hear eBay Patent-Infringement Appeal InformationWeek, November 28, 2005 Case could set a precedent giving courts more flexibility for issuing patent-related injunctions Online Sales Get Boost When Buyers Return To Work InformationWeek, November 28, 2005 Cyber Monday is becoming one of the biggest days for holiday sales Struggling Airlines Try Portals For Business Travelers InformationWeek, November 28, 2005 Direct sales channel saves money but faces tough Web-based competition Search Referrals Skyrocketing For Shopping-Comparison Sites InformationWeek, November 22, 2005 But identity-theft fears could dampen online holiday sales this year, a report says. Extreme Makeover InformationWeek, November 21, 2005 If your Web site has a 2001 style, it's time for a new look. Here's what five companies are doing to improve their sites. Benioff Eyes Sales Spurt InformationWeek, November 21, 2005 Local Search Takes Off, Gets Funds InformationWeek, November 21, 2005 Top Five Web-Site Mistakes InformationWeek, November 21, 2005 Q&A: Microsoft Touts New Ajax Tools InformationWeek, November 19, 2005 InformationWeek talks to Microsoft Product Manager Brian Goldfarb about the trendy new Web technology called Ajax, and Microsoft's plans for tools to make Ajax development easier. Local Search Market Heating Up InformationWeek, November 18, 2005 Local search companies such as Judy's Book and TrueLocal are finding a niche in Google's shadow Salesforce.com Shows No Signs Of Slowing Down InformationWeek, November 16, 2005 Hosted CRM application vendor posts robust 3Q sales and profit growth, predicts more for next year Iowa State IT Students To Try Their Luck Against Hackers InformationWeek, November 16, 2005 Competition is designed to give future IT professionals a taste of the real world of network security RightNow Makes Play For Siebel Customers InformationWeek, November 16, 2005 On-Demand CRM application provider offers six months of free service to Siebel defectors as Oracle acquisition draws closer Who's Watching Whom? InformationWeek, November 14, 2005 PC Containing Consumer Credit Data Stolen InformationWeek, November 09, 2005 TransUnion will review its data handling processes after loss of desktop system with information on more than 3,600 consumers Salesforce.com Hires Asia-Pacific CEO InformationWeek, November 09, 2005 International sales efforts take on new importance as Salesforce competes with Oracle and its soon-to-be-acquired Siebel on-demand CRM applications. DOJ Probing Oracle Again, This Time Over Siebel InformationWeek, October 25, 2005 Unlike PeopleSoft, this Justice Department investigation is unlikely to cause a long delay Siebel Bets On Analytics InformationWeek, October 24, 2005 |
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