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Michael Biddick
Contributing Technology Editor, NWC.com
E-mail: mbiddick@techweb.com
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Michael Biddick's Most Recent Articles
Rolling Review: Service Catalogs Tested
InformationWeek, October 31, 2009
NewScale shines among competitive service catalog choices.

Rolling Review: PMG Service Catalog Suite
InformationWeek, October 24, 2009
The Web 2.0 service catalog is built for IT and business users.

Rolling Review: Service-now.com's Service Catalog
InformationWeek, August 15, 2009
The company's SaaS-based service catalog is easy to set up and use.

InformationWeek Analytics: Government IT Priorities
InformationWeek, July 18, 2009
When money is tight and goals are in flux, process makes all the difference.

Rolling Review: CA Service Catalog
InformationWeek, June 20, 2009
Flexible package makes it easy to build your own -- but only in Windows.

Rolling Review Kick-Off: IT Service Catalog Implementation
InformationWeek, May 09, 2009
Service catalogs set common expectations for IT and users, but there are risks.

Virtualization Adds A New Layer Of Complexity To APM
InformationWeek, February 14, 2009
But a raft of software is ready to help companies gauge virtual app performance.

Service Desk Software Is Here To Help -- Really
InformationWeek, December 20, 2008
A raft of useful products can boost your help desk while cutting support costs.

Nine Process Management Killers
InformationWeek, December 06, 2008
Avoid these obstacles and you'll also stay away from false starts and wasted time and money.

Service-Level Agreements Come Of Age
InformationWeek, November 29, 2008
With the right tools, processes, and planning, SLAs can keep everyone -- even IT -- happy.

Time To Think About Cloud Computing
InformationWeek, October 25, 2008
The shift to delivering IT through a utility model is poised to change the business computing landscape as we know it.

7 Enterprise Management Tools That Cost Less Than $10,000
InformationWeek, July 19, 2008
Low-cost products deliver wide range of capabilities.

Rolling Review Wrap-Up: Patch Management
InformationWeek, June 21, 2008
We spent six months putting five patch management systems to the test. See which one is best for your environment.

Rolling Review: Patch Up Your Windows
InformationWeek, May 24, 2008
Kaseya targets Microsoft shops that need reliable patch management but are on tight budgets.

BSM Vendors Push Products, But Process Is More Important
InformationWeek, May 10, 2008
Companies looking to sell software would like us to think that their suites can illuminate the link between IT systems and business services. Not so fast.

Rolling Review: LANDesk Patch Manager
InformationWeek, May 10, 2008
The fourth entry in our patch management Rolling Review, LANDesk Patch Manager, is a cross-platform offering that, again, relies on agents. Are you sensing a theme here?

Is User Monitoring The Next Wave In Enterprise App Management?
InformationWeek, April 26, 2008
If you care--really care--about your customers and end users, you'll watch their every move. Vendors are betting IT is in the mood to snoop.

Patch Management: The BigFix Is In
InformationWeek, April 12, 2008
Our third entry in this Rolling Review has more than patching in its bag of tricks.

Equal Opportunity Patching
InformationWeek, March 15, 2008
Our second entry in this Rolling Review, Lumension PatchLink, is ideal for cross-platform shops that don't mind agents.

How To Define KPIs
InformationWeek, March 01, 2008
Key performance indicators measure real-time performance and results of past activity.

Hunting The Elusive CIO Dashboard
InformationWeek, March 01, 2008
There's not yet a foolproof method for correlating disparate IT data into useful information. But that doesn't mean you shouldn't prepare.

Rolling Review Wrap-Up: Application Performance Managers
InformationWeek, February 16, 2008
As our largest Rolling Review to date draws to a close. we look back on nine tested APM suites.

Rolling Review: Symantec's Triple APM Threat
InformationWeek, February 02, 2008
The well-designed, and nicely priced, i3 suite holds its own among larger competitors.

Shavlik Kicks Off Patch Management Review Like A Rock Star
InformationWeek, February 02, 2008
The first entry in our Rolling Review, NetChk Protect, is a natural for all-Microsoft shops.

APM Rolling Review: ProactiveNet
InformationWeek, January 19, 2008
BMC's early-warning system gives IT a fighting chance to head off problems that threaten critical applications.

Rollout: Monolith Takes On BSM Establishment
InformationWeek, January 12, 2008
Startup goes open source to tangle with the big boys, but its mSuite offering has some growing up to do.

APM Rolling Review: Foglight Illuminates Data
InformationWeek, December 01, 2007
We find a bright entry in our ongoing quest for holistic application performance management.

Managing Patch Pain
InformationWeek, November 24, 2007
The best medicine for application flaws is automated patch management. To kick off our latest Rolling Review, we'll size up key trends and vendors.

Automated Policies Pull Tech Assets, Business Together
InformationWeek, November 17, 2007
Streamlined IT is competitive IT. Here's how to use risk to solidify your policy management approach.

APM Rolling Review: Up On Cloud Nimbus
InformationWeek, October 27, 2007
Nimsoft's entry in our application performance management review rides high with performance, scalability, and stellar affordability.

Ch-Ch-Ch-Changes With Tripwire Enterprise 7
InformationWeek, October 20, 2007
Auditing software can help IT get a handle on unwanted changes to server and network infrastructure.

Market Analysis: Holistic Application Performance Management
InformationWeek, October 13, 2007
Compuware pulls together multiple collection methods and makes a good showing in our APM Rolling Review.

NetIQ Aims To Balance Simplicity, Flexibility
InformationWeek, September 22, 2007
The latest entry in our APM Rolling Review, AppManager tries to keep up with the rapid-fire pace of change on today's networks without descending into complexity.

Market Analysis: Holistic Application Performance Management
InformationWeek, August 04, 2007
We kick off our APM Rolling Review with a guide to selecting a suite. Hint: Agents aren't the only gotcha.