IoT
News
News
4/25/2002
01:24 PM
50%
50%

Balancing Security With Customer Service

IBM, which is working with Schiphol Group to extend iris-scanning technology, is also testing wearable kiosks to expedite the airport check-in process.

As airport security has taken on new dimensions post-Sept. 11, IBM is developing applications and expanding partnerships to help balance security compliance with customer service.

IBM has partnered with Schiphol Group of Amsterdam to extend Schiphol's iris-scanning technology, which has been used to identify travelers at Schiphol Airport over the past six months. IBM will sell the Automatic Border Passage system to airlines and airports around the world and will provide systems integration, hardware, and software. Biometric and personal data collected via the ABP system are stored and read from a smart card rather than a database. Information stored in databases tend to raise more privacy concerns. The data is encrypted on the card using 3 Data Encryption Standard algorithms.

IBM is also testing wearable mobile kiosks that would expedite the check-in process for Air Canada passengers. The wireless kiosk, which ticket agents wear on their belts, is the first product to come out of a previously announced joint marketing and development relationship between IBM and Air Canada. Both companies plan to sell the device to other airlines.

IBM isn't off the mark targeting struggling airlines, says Norman Rose, president and founder of Travel Tech Consulting, Inc. "Airlines know they're bleeding cash," he says, "but they still have to invest in new technologies, otherwise they can't achieve any types of economies."

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
Register for InformationWeek Newsletters
White Papers
Current Issue
Top IT Trends to Watch in Financial Services
IT pros at banks, investment houses, insurance companies, and other financial services organizations are focused on a range of issues, from peer-to-peer lending to cybersecurity to performance, agility, and compliance. It all matters.
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on InformationWeek.com for the week of July 24, 2016. We'll be talking with the InformationWeek.com editors and correspondents who brought you the top stories of the week to get the "story behind the story."
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.