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Are You Satisfied With Your Outsourcer? 2006

How satisfied are you with the performance of your outsourcing vendors? How does your satisfaction compare to that of other customers? Use this free and totally confidential interactive tool to find out. The results are based on a survey of 420 business-technology professionals who evaluated one of six outsourcing vendors in InformationWeek's Analyzing the Outsourcers study. This tool allows you to evaluate your level of satisfaction across thirteen important criteria, including reliability, availability of experts, vertical industry expertise and range of service offerings.
Which outsourcer would you like to evaluate?
(You may return to evaluate more than one)

Accenture
Computer Sciences Corporation
EDS
Hewlett-Packard
IBM Global Services
Wipro


Instructions to user:
For each criterion below, please rate your overall satisfaction with your outsourcer on a scale of 1-10, where 1 is not at all satisfied and 10 is extremely satisfied.

Ability to adhere to internal standards
Least Most
1 2 3 4 5 6 7 8 9 10
 
Availability of experts/specialists
Least Most
1 2 3 4 5 6 7 8 9 10
 
Cost/Value (has vendor delivered expected value)
Least Most
1 2 3 4 5 6 7 8 9 10
 
Globally consistent operations
Least Most
1 2 3 4 5 6 7 8 9 10
 
Innovation
Least Most
1 2 3 4 5 6 7 8 9 10
 
Operational/financial flexibility through life of contract
Least Most
1 2 3 4 5 6 7 8 9 10
 
Range of service offerings
Least Most
1 2 3 4 5 6 7 8 9 10
 
Reliability (vendor's performance)
Least Most
1 2 3 4 5 6 7 8 9 10
 
SLAs (execution of service level agreements)
Least Most
1 2 3 4 5 6 7 8 9 10
 
Strategic advice
Least Most
1 2 3 4 5 6 7 8 9 10
 
Training/amount of experience
Least Most
1 2 3 4 5 6 7 8 9 10
 
Vendor Reputation
Least Most
1 2 3 4 5 6 7 8 9 10
 
Vertical industry knowledge
Least Most
1 2 3 4 5 6 7 8 9 10


SOMETHING TO CONSIDER

Interested in owning the complete results to InformationWeek Research's Analyzing the Outsourcers: Global Service Providers 2006 report? Simply click here to order a copy of the study.