On Tuesday night, two unrelated undersea cables in the Mediterranean were cut within hours of each other, disrupting Internet and phone service to Egypt and, more significantly, to India, the call center capital of the world.
On Tuesday night, two unrelated undersea cables in the Mediterranean were cut within hours of each other, disrupting Internet and phone service to Egypt and, more significantly, to India, the call center capital of the world.So even with supplier, route, and entrance diversity, customers lost connections to their call centers and remote sites until telcos could scramble to re-route traffic to other cables. Some Verizon customers reported problems well into Wednesday morning.
While not as bad as switching to satellite transmission, some applications from Europe to banking centers like Dubai that are now taking the trans-Pacific route may be badly affected by the additional latency.
Just goes to show you. No matter how well you plan, something crops up.
5 Top Federal Initiatives For 2015As InformationWeek Government readers were busy firming up their fiscal year 2015 budgets, we asked them to rate more than 30 IT initiatives in terms of importance and current leadership focus. No surprise, among more than 30 options, security is No. 1. After that, things get less predictable.
Top IT Trends to Watch in Financial ServicesIT pros at banks, investment houses, insurance companies, and other financial services organizations are focused on a range of issues, from peer-to-peer lending to cybersecurity to performance, agility, and compliance. It all matters.
Join us for a roundup of the top stories on InformationWeek.com for the week of September 25, 2016. We'll be talking with the InformationWeek.com editors and correspondents who brought you the top stories of the week to get the "story behind the story."