Big Data. Big Decisions
InformationWeek
Special Coverage Series

Commentary

Charles Babcock

Charles Babcock

Editor At Large, InformationWeek

Amazon Says Wikileaks Plug Pulled Over SLA Violation

Amazon says it halted operations of WikiLeaks servers in its EC2 cloud data center due to Wikileaks' breach of its service level agreement, including violations of the provision that it hold all rights to posted content.

Amazon Web Services, after a period of uncharacteristic silence, said it was not responding to government pressure or denial of service attacks when it halted operations of WikiLeaks servers in its EC2 data center.

Instead, it was merely enforcing the terms of a contract that apply to all its cloud customers who have a service level agreement. In a posting to its own message board, Amazon responded to reports that Sen. Joe Lieberman had inquired about AWS’ relationship to WikiLeaks and speculation that EC2 services had been impacted by denial of service attacks aimed at WikiLeaks.

"There have been reports that a government inquiry prompted us not to serve WikiLeaks any longer. That is inaccurate. There have also been reports that it was prompted by massive DDOS attacks. That too is inaccurate," said the blog posting, signed simply by "Amazon Web Services."

AWS officials have said in the past that they can defend against denial-of-service attacks. The unit’s post states that it detected the large-scale denial of service attacks against WikiLeaks and “successfully defended against them.”

AWS said its service level agreement with a customer includes terms for continued service that WikiLeaks was not following.

"There were several parts they were violating. For example, our terms of service state that you represent and warrant that you own or otherwise control all of the rights to the content… that use of the content you supply does not violate this policy and will not cause injury to any person or entity," the AWS blog states.

"It's clear that WikiLeaks doesn't own or otherwise control all the rights to this classified content. Further, it is not credible that the extraordinary volume of 250,000 classified documents that WikiLeaks is publishing could have been carefully redacted in such a way as to ensure that they weren’t putting innocent people in jeopardy," it said.

Human rights organizations intervened as WikiLeaks continued posting diplomatic documents to urge caution in releasing identities of human rights defenders who might be persecuted by their governments, the AWS statement noted.

So AWS has come with a simple rationale, citing a business agreement violation, for its shutdown of WikiLeaks servers.

Amazon has a strong record of transparency in operation, a stated goal of the way it plans to do business as a cloud service, but in this case the simple explanation took an uncharacteristically long time to arrive. It reported, for example, a Dec. 9 outage in one of its availability zones in its Northern Virginia data center 34 minutes after it happened, according to independent observers. About three days have elapsed between the WikiLeaks shutdown and the brief explanation.

The process leading up to the decision is also opaque. There is no specific reference to Sen. Joe Lieberman, whose inquiry is on the record, or any other governmental interventions, such as Homeland Security, which may not be. AWS claims the decision was entirely in its own hands.

As is typical, AWS doesn't say where it was hosting WikiLeaks. A cloud monitoring service, CloudSleuth, a unit of Compuware, said its monitoring of worldwide cloud service providers indicated a Nov. 29 spike in response times for its test application running in AWS’ Dublin, Ireland, data center, reflecting either a large scale increase in activity there or network traffic passing through Dublin at the time of heightened WikiLeaks activity. A hacker has since volunteered that he launched denial of service attacks in an attempt to shut down the Web site.

A CloudSleuth developer posted what it discovered in this blog on Thursday.

If you are an EC2 user, this incident seems to illustrate that AWS can protect you from denial of service attacks. At the same time, if it comes to AWS' attention that you are using stolen content or airing content with reckless disregard for individual safety, AWS doesn’t need to wait for the authorities or the legal system to act. It can do so on its own, based on its SLA.

On the other hand, if you want Amazon's decision-making process to be as transparent as possible, you’ll have to wait on that--or at least we did in this difficult case.



Related Reading


More Insights




Currently we allow the following HTML tags in comments:

Single tags

These tags can be used alone and don't need an ending tag.

<br> Defines a single line break

<hr> Defines a horizontal line

Matching tags

These require an ending tag - e.g. <i>italic text</i>

<a> Defines an anchor

<b> Defines bold text

<big> Defines big text

<blockquote> Defines a long quotation

<caption> Defines a table caption

<cite> Defines a citation

<code> Defines computer code text

<em> Defines emphasized text

<fieldset> Defines a border around elements in a form

<h1> This is heading 1

<h2> This is heading 2

<h3> This is heading 3

<h4> This is heading 4

<h5> This is heading 5

<h6> This is heading 6

<i> Defines italic text

<p> Defines a paragraph

<pre> Defines preformatted text

<q> Defines a short quotation

<samp> Defines sample computer code text

<small> Defines small text

<span> Defines a section in a document

<s> Defines strikethrough text

<strike> Defines strikethrough text

<strong> Defines strong text

<sub> Defines subscripted text

<sup> Defines superscripted text

<u> Defines underlined text

BYTE encourages readers to engage in spirited, healthy debate, including taking us to task. However, BYTE moderates all comments posted to our site, and reserves the right to modify or remove any content that it determines to be derogatory, offensive, inflammatory, vulgar, irrelevant/off-topic, racist or obvious marketing/SPAM. BYTE further reserves the right to disable the profile of any commenter participating in said activities.

Disqus Tips To upload an avatar photo, first complete your Disqus profile. | View the list of supported HTML tags you can use to style comments. | Please read our commenting policy.

Follow InformationWeek

By The Numbers

What Are Your Primary Concerns About Using Big Data Software?

Base: 417 respondents at organizations using or planning to deploy data analytics, BI or statistical analysis software
Data: InformationWeek 2013 Analytics, Business Intelligence and Information Management Survey of 541 business technology professionals, October 2012

What Do You Think?

What's your attitude about SQL analysis on top of Hadoop?
We want fast, standard SQL analysis capabilities on Hadoop ASAP
Hadoop is for unstructured data; SQL is for relational databases
We'll give SQL on Hadoop a try, but relational DBs will remain the mainstay
Given strong SQL support on Hadoop, we'd nix the data warehouse
We're not interested in Hadoop
No opinion



Related Content

From Our Sponsor

Five Big Data Challenges and How to Overcome Them with Visual Analytics

Five Big Data Challenges and How to Overcome Them with Visual Analytics

Business leaders often need a visual snapshot of data to quickly grasp and use it. This paper identifies five challenges in presenting data and how visual analytics can resolve them. Solutions are suggested to overcome the challenges of: speed, data clarity, data quality, displaying meaningful results, and dealing with outliers.

Game-Changing Analytics: How IT Executives Can Use Analytics to Create Innovation and Business Success

Game-Changing Analytics: How IT Executives Can Use Analytics to Create Innovation and Business Success

Today's competitive advantage requires a deeper understanding of your business, your market and your customers. As an IT executive, you can drive that knowledge transformation. In this white paper, learn how to make decisions as a strategic business leader and three steps to begin an analytics initiative within your enterprise.

Data Visualization Techniques: From Basics to Big Data with SAS Visual Analytics

Data Visualization Techniques: From Basics to Big Data with SAS Visual Analytics

High-performance data visualization turns sophisticated analyses into meaningful graphics, leading to faster and smarter decision making. In this white paper, learn how visual analytics can transform big data, with additional features such as real-time functionality, mobile compatibility, robust applications for technical groups and accessibility for nontechnical users.

Big Data: Lessons from the Leaders

Big Data: Lessons from the Leaders

Financial performance, competitive advantage, operational efficiency, strategic decision making - every business goal can extract value from big data, and the time for doubt or inaction has long passed. In this Economist Intelligence Unit report, in-depth interviews with data pioneers reveal the link between the effective use of big data and the bottom line among other results.

Decision-Driven Data Management: A Strategy for Better Decisions with Better Data

Decision-Driven Data Management: A Strategy for Better Decisions with Better Data

Which came first, the data or the decision? This white paper makes the case for having a decision in mind, then tailoring big data's volume, variety and velocity to achieve business results such as overcoming customer dissatisfaction or creating well-informed strategies in real time.

Informationweek Reports

Research: The Big Data Management Challenge

Research: The Big Data Management Challenge

The challenge of big data is real, but most organizations don't differentiate 'big data' from traditional data, and nearly 90% of respondents to our survey use conventional databases as the primary means of handling data. We'll help you understand what constitutes big data (it's not just size) and the numerous management challenges it poses.