Big Data. Big Decisions
InformationWeek
Special Coverage Series

Commentary

David F. Carr

Few Enterprises Move At The Speed Of Social

Part of the challenge of social business is matching speeds between enterprises and organizations like Facebook with a "move fast and break things" philosophy, says Hearsay Social CTO Steve Garrity.

The BrainYard's 7 Social Business Leaders Of 2012
The BrainYard's 7 Social Business Leaders Of 2012
(click image for larger view and for slideshow)
When two spaceships rendezvous in science fiction, the trickiest navigational maneuver is matching speeds and directions so they can dock, or maybe beam across. Captain Kirk's Enterprise accomplished this on a regular basis, with all sorts of alien craft. Can your enterprise do as well at matching speeds with the social networks?

This question is inspired by Hearsay Social CTO Steve Garrity's presentation on How to Match Speeds Between Your Enterprise and the Social Networks from the recent E2 Innovate conference in Santa Clara.

More Insights

Webcasts

More >>

White Papers

More >>

Reports

More >>

"Facebook changes every single day," with Twitter and LinkedIn keeping almost the same pace -- far different from the steady, measured pace of enterprise system development and implementation. "Move fast and break things" is a company motto at Facebook, he pointed out.

[ Where no tablet has gone before: NASA Uses iPads To Train For Asteroid Exploration.]

"There's almost nothing in the enterprise today that you can think of as moving fast and breaking things," Garrity said. "What we've got here is a mismatch."

The unspoken sales pitch behind his description of the challenge was that you might want a cloud software partner like Hearsay to worry about these issues on your behalf. But whether you delegate the burden or take responsibility for it yourself, you need to be aware of it as a fundamental challenge of doing business on and through the public social networks.

Hearsay specializes in supporting distributed social media marketing for organizations like Farmers Insurance, which needs to coordinate between central office marketing and its network of agents.

The June E2 show in Boston featured a similar presentation from Patrick Stokes, Chief Product Officer at Buddy Media (now part of Salesforce.com), which went into more technical detail on the varying implementations of "standard" social software APIs.

Garrity was more concerned with the way features brands come to rely on can go away overnight -- particularly on Facebook. A prime example would be the big change in the way Facebook page tabs worked before and after the introduction of the Timeline layout for brand pages. Page tabs attracted a lot of attention and investment when they could be used as a sort of landing page, prompting users to the "Like" the page or tempting with them a special offer. Page administrators could define multiple tabs, including a default tab visitors would land on if they had not yet clicked the Like button. And then, one day, the ability to define default tabs went away and tabs in general became more buried in the new layout.

"Now, nobody's putting money into tabs anymore -- they're just not worth it," Garrity said.

Facebook is at least trying to do a better job of giving developers some warning, Garrity said. For example, On Nov. 7 Facebook issued its latest 90-day warning of breaking changes to its APIs -- seven changes with the potential to break existing applications -- that will go into effect in February.

To cope with those changes, social businesses (or their software partners) need to be continually on the lookout for such announcements, while also watching out for unannounced changes or glitches that can break applications. Facebook's approach literally means it's willing to break things occasionally and fix them later, rather than taking a more conservative approach that avoids risk.

If you want your enterprise systems to keep pace, "you need to be thinking about continuous deployment and agile development," Garrity said. "I think we'll see everything move toward the social networking end of the spectrum over the next five years. We'll get better at moving fast without breaking things." Still, he added, "we'll never get to the full consumer velocity with enterprise apps."

In other words, this matching speeds business is going to be touch-and-go.

Follow David F. Carr on Twitter @davidfcarr. The BrainYard is @thebyard and facebook.com/thebyard

Social media make the customer more powerful than ever. Here's how to listen and react. Also in the new, all-digital The Customer Really Comes First issue of The BrainYard: The right tools can help smooth over the rough edges in your social business architecture. (Free registration required.)



Related Reading




Currently we allow the following HTML tags in comments:

Single tags

These tags can be used alone and don't need an ending tag.

<br> Defines a single line break

<hr> Defines a horizontal line

Matching tags

These require an ending tag - e.g. <i>italic text</i>

<a> Defines an anchor

<b> Defines bold text

<big> Defines big text

<blockquote> Defines a long quotation

<caption> Defines a table caption

<cite> Defines a citation

<code> Defines computer code text

<em> Defines emphasized text

<fieldset> Defines a border around elements in a form

<h1> This is heading 1

<h2> This is heading 2

<h3> This is heading 3

<h4> This is heading 4

<h5> This is heading 5

<h6> This is heading 6

<i> Defines italic text

<p> Defines a paragraph

<pre> Defines preformatted text

<q> Defines a short quotation

<samp> Defines sample computer code text

<small> Defines small text

<span> Defines a section in a document

<s> Defines strikethrough text

<strike> Defines strikethrough text

<strong> Defines strong text

<sub> Defines subscripted text

<sup> Defines superscripted text

<u> Defines underlined text

BYTE encourages readers to engage in spirited, healthy debate, including taking us to task. However, BYTE moderates all comments posted to our site, and reserves the right to modify or remove any content that it determines to be derogatory, offensive, inflammatory, vulgar, irrelevant/off-topic, racist or obvious marketing/SPAM. BYTE further reserves the right to disable the profile of any commenter participating in said activities.

Disqus Tips To upload an avatar photo, first complete your Disqus profile. | View the list of supported HTML tags you can use to style comments. | Please read our commenting policy.

Follow InformationWeek

By The Numbers

What Are Your Primary Concerns About Using Big Data Software?

Base: 417 respondents at organizations using or planning to deploy data analytics, BI or statistical analysis software
Data: InformationWeek 2013 Analytics, Business Intelligence and Information Management Survey of 541 business technology professionals, October 2012

What Do You Think?

What's your attitude about SQL analysis on top of Hadoop?
We want fast, standard SQL analysis capabilities on Hadoop ASAP
Hadoop is for unstructured data; SQL is for relational databases
We'll give SQL on Hadoop a try, but relational DBs will remain the mainstay
Given strong SQL support on Hadoop, we'd nix the data warehouse
We're not interested in Hadoop
No opinion



Related Content

From Our Sponsor

Five Big Data Challenges and How to Overcome Them with Visual Analytics

Five Big Data Challenges and How to Overcome Them with Visual Analytics

Business leaders often need a visual snapshot of data to quickly grasp and use it. This paper identifies five challenges in presenting data and how visual analytics can resolve them. Solutions are suggested to overcome the challenges of: speed, data clarity, data quality, displaying meaningful results, and dealing with outliers.

Game-Changing Analytics: How IT Executives Can Use Analytics to Create Innovation and Business Success

Game-Changing Analytics: How IT Executives Can Use Analytics to Create Innovation and Business Success

Today's competitive advantage requires a deeper understanding of your business, your market and your customers. As an IT executive, you can drive that knowledge transformation. In this white paper, learn how to make decisions as a strategic business leader and three steps to begin an analytics initiative within your enterprise.

Data Visualization Techniques: From Basics to Big Data with SAS Visual Analytics

Data Visualization Techniques: From Basics to Big Data with SAS Visual Analytics

High-performance data visualization turns sophisticated analyses into meaningful graphics, leading to faster and smarter decision making. In this white paper, learn how visual analytics can transform big data, with additional features such as real-time functionality, mobile compatibility, robust applications for technical groups and accessibility for nontechnical users.

Big Data: Lessons from the Leaders

Big Data: Lessons from the Leaders

Financial performance, competitive advantage, operational efficiency, strategic decision making - every business goal can extract value from big data, and the time for doubt or inaction has long passed. In this Economist Intelligence Unit report, in-depth interviews with data pioneers reveal the link between the effective use of big data and the bottom line among other results.

Decision-Driven Data Management: A Strategy for Better Decisions with Better Data

Decision-Driven Data Management: A Strategy for Better Decisions with Better Data

Which came first, the data or the decision? This white paper makes the case for having a decision in mind, then tailoring big data's volume, variety and velocity to achieve business results such as overcoming customer dissatisfaction or creating well-informed strategies in real time.

Informationweek Reports

Research: The Big Data Management Challenge

Research: The Big Data Management Challenge

The challenge of big data is real, but most organizations don't differentiate 'big data' from traditional data, and nearly 90% of respondents to our survey use conventional databases as the primary means of handling data. We'll help you understand what constitutes big data (it's not just size) and the numerous management challenges it poses.