Big Data. Big Decisions
InformationWeek
Special Coverage Series

Commentary

Kurt Marko

Kurt Marko

Contributing Editor

Will Tuesday Bring iPhone5-ageddon To Your Network?

Maybe, maybe not. But it still behooves IT to plan so that traffic bursts don't dent collaboration.

For many, Tuesday's annual gadget lover's festival known as iPhone Announcement Day is the grown-up equivalent of a kid finding an unwrapped Christmas present in the hall closet -- a sneak peek at the shiny new toy that will be under the tree in a couple of weeks.

Unfortunately for network managers, the unveiling occurs during business hours – 10 a.m. Pacific time, in case you want to set an alarm on your soon-to-be-passe smartphone. And, if past Apple product announcements are any indication, it'll be live blogged by dozens of tech and mainstream news sites, with breathless posts on every minute detail devoured by millions of eager customers.

More Insights

Webcasts

More >>

White Papers

More >>

Reports

More >>

This means many employees will find any excuse to huddle in their cubes, putatively working on an important spreadsheet, or slink off to a corner during a meeting, pretending to be on a phone call, all the while vicariously following the festivities ... and soaking up precious WAN bandwidth at up to 2 Mbps per stream for all the "unboxing" ceremonies and live video reporting.

But the fun doesn't stop there. Once iPhone Delivery Day comes (likely a week or two later), enterprise networks could take another hit as employees proudly haul their new toys to work and promptly blow off everything on their to-do lists to synchronize and update their apps. Meanwhile, those who couldn't splurge for the new model aren't left out of the party, since they'll be updating to the glorious new iOS 5 release, complete with iCloud support. As if the 500-MB to 700-MB firmware download isn't bad enough, wait until the whole marketing staff starts synchronizing their iTunes libraries to iCloud.

It's enough to bring a collaboration environment to its knees.

Such is the nightmare scenario painted by Mark Urban, Blue Coat's senior director of WAN optimization product marketing. Of course, a leading supplier of WAN-optimization hardware does have a vested interest in stoking fears of network apocalypse, but in today's world of live streaming and downloadable software, it's not like such incidents are unprecedented. Urban says customers reported significant traffic bursts after Michael Jackson's death and during the Chilean miner rescue.

In this case, a saving grace for besieged IT managers is that Apple's recent history indicates that the actual product release will be on a weekend, typically Friday or Saturday, such that early adopters will get their network-blasting jollies done on their own (or the App Store's) dime. Urban's counterpoint -- that employees will wait out the weekend to sponge off the enterprise network out of fear of blowing their home broadband bandwidth cap -- seems unlikely.

First, who is going to wait in line for hours on a Friday afternoon to get their hands on the gadget of the year and then, in the calm light of reason, think, "You know, if I configure this thing now, I could get my bandwidth throttled for the rest of the month; I better wait until Monday"? Second, most broadband caps (and remember, these aren't universal) are set to prevent 24/7 BitTorrent downloads,and thus are in the 100-plus-GB-per-month range. Downloading a new OS and some apps will hardly make a dent. Furthermore, even though iCloud will store copies of your music, that doesn't mean your music gets copied to the cloud, since the iTunes Match service won't actually upload any songs in a user's library that are already available on the iTunes store ).

IT pros can take further consolation by realizing that the iPhone announcement is a predictable disaster, unlike the slow-motion train wreck that was Michael Jackson's last days. Thus, IT managers concerned that iPhone-blog ogling and iOS upgrading might disrupt critical business transactions and collaboration environments still have time to send a pre-emptive memo reminding employees of IT policies and corporate standards of conduct, and the consequences of their violation. While not a perfect remedy, it could make the difference between network meltdown and slowdown.

Mitigating circumstances aside, there's little doubt that high-profile, media-hyped and data-heavy events like the iPhone's unveiling and subsequent release can have deleterious affects on enterprise networks that aren't either (a) so locked down as to risk employee revolt or (b) equipped with bandwidth management and optimization technology such as that from Blue Coat and its competitors [PDF] at Cisco, Riverbed, and Silver Peak.

The former is an untenable strategy in our Web 2.0 era where employees consider unfettered Facebook and YouTube access an inalienable right of greater import than free parking or an on-site gym. Network control and optimization holds more promise, however. According to Urban, the way in which Blue Coat's appliances monitor and cache content means that if 10 people download an iOS update, "the first time is stored in the cache and the next nine are free." The same goes for video streams, where the appliance fetches a single 1 Mbps stream for the entire office, meaning it can be redistributed to hundreds of users. In addition, optimization appliances can prioritize, shape, and cap network traffic, and, says Urban, can even identify particular subtypes of application traffic within a larger flow, meaning you could set a policy to limit "entertainment" traffic, like iTunes downloads, Facebook games, or TV network streams to 25% of your total WAN bandwidth. The strategy, says Urban, is to "optimize first and contain when you have to."

Whether it's the iPhone launch or some unexpected national calamity, one thing's certain: In the age of online media, social networking, and viral videos, network mega-bursts are a fact of life. Draconian network prohibitions don't fly anymore. What CIO wants to be on the receiving end of an angry phone call from his boss demanding to know why he can't update his iPhone? But it doesn't have to be a choice between SharePoint and YouTube. IT had best put in technologies to control the flows and mitigate the damage, before the next network Armageddon.

Get lessons from five companies on the front lines of implementing unified communications. Also in the all-digital supplement of Network Computing: Mike Fratto on how to make the case for UC. Download the supplement now. (Free registration required.)



Related Reading




Currently we allow the following HTML tags in comments:

Single tags

These tags can be used alone and don't need an ending tag.

<br> Defines a single line break

<hr> Defines a horizontal line

Matching tags

These require an ending tag - e.g. <i>italic text</i>

<a> Defines an anchor

<b> Defines bold text

<big> Defines big text

<blockquote> Defines a long quotation

<caption> Defines a table caption

<cite> Defines a citation

<code> Defines computer code text

<em> Defines emphasized text

<fieldset> Defines a border around elements in a form

<h1> This is heading 1

<h2> This is heading 2

<h3> This is heading 3

<h4> This is heading 4

<h5> This is heading 5

<h6> This is heading 6

<i> Defines italic text

<p> Defines a paragraph

<pre> Defines preformatted text

<q> Defines a short quotation

<samp> Defines sample computer code text

<small> Defines small text

<span> Defines a section in a document

<s> Defines strikethrough text

<strike> Defines strikethrough text

<strong> Defines strong text

<sub> Defines subscripted text

<sup> Defines superscripted text

<u> Defines underlined text

BYTE encourages readers to engage in spirited, healthy debate, including taking us to task. However, BYTE moderates all comments posted to our site, and reserves the right to modify or remove any content that it determines to be derogatory, offensive, inflammatory, vulgar, irrelevant/off-topic, racist or obvious marketing/SPAM. BYTE further reserves the right to disable the profile of any commenter participating in said activities.

Disqus Tips To upload an avatar photo, first complete your Disqus profile. | View the list of supported HTML tags you can use to style comments. | Please read our commenting policy.

Follow InformationWeek

By The Numbers

What Are Your Primary Concerns About Using Big Data Software?

Base: 417 respondents at organizations using or planning to deploy data analytics, BI or statistical analysis software
Data: InformationWeek 2013 Analytics, Business Intelligence and Information Management Survey of 541 business technology professionals, October 2012

What Do You Think?

What's your attitude about SQL analysis on top of Hadoop?
We want fast, standard SQL analysis capabilities on Hadoop ASAP
Hadoop is for unstructured data; SQL is for relational databases
We'll give SQL on Hadoop a try, but relational DBs will remain the mainstay
Given strong SQL support on Hadoop, we'd nix the data warehouse
We're not interested in Hadoop
No opinion



Related Content

From Our Sponsor

Five Big Data Challenges and How to Overcome Them with Visual Analytics

Five Big Data Challenges and How to Overcome Them with Visual Analytics

Business leaders often need a visual snapshot of data to quickly grasp and use it. This paper identifies five challenges in presenting data and how visual analytics can resolve them. Solutions are suggested to overcome the challenges of: speed, data clarity, data quality, displaying meaningful results, and dealing with outliers.

Game-Changing Analytics: How IT Executives Can Use Analytics to Create Innovation and Business Success

Game-Changing Analytics: How IT Executives Can Use Analytics to Create Innovation and Business Success

Today's competitive advantage requires a deeper understanding of your business, your market and your customers. As an IT executive, you can drive that knowledge transformation. In this white paper, learn how to make decisions as a strategic business leader and three steps to begin an analytics initiative within your enterprise.

Data Visualization Techniques: From Basics to Big Data with SAS Visual Analytics

Data Visualization Techniques: From Basics to Big Data with SAS Visual Analytics

High-performance data visualization turns sophisticated analyses into meaningful graphics, leading to faster and smarter decision making. In this white paper, learn how visual analytics can transform big data, with additional features such as real-time functionality, mobile compatibility, robust applications for technical groups and accessibility for nontechnical users.

Big Data: Lessons from the Leaders

Big Data: Lessons from the Leaders

Financial performance, competitive advantage, operational efficiency, strategic decision making - every business goal can extract value from big data, and the time for doubt or inaction has long passed. In this Economist Intelligence Unit report, in-depth interviews with data pioneers reveal the link between the effective use of big data and the bottom line among other results.

Decision-Driven Data Management: A Strategy for Better Decisions with Better Data

Decision-Driven Data Management: A Strategy for Better Decisions with Better Data

Which came first, the data or the decision? This white paper makes the case for having a decision in mind, then tailoring big data's volume, variety and velocity to achieve business results such as overcoming customer dissatisfaction or creating well-informed strategies in real time.

Informationweek Reports

Research: The Big Data Management Challenge

Research: The Big Data Management Challenge

The challenge of big data is real, but most organizations don't differentiate 'big data' from traditional data, and nearly 90% of respondents to our survey use conventional databases as the primary means of handling data. We'll help you understand what constitutes big data (it's not just size) and the numerous management challenges it poses.