Top 15 Government IT Innovators For 2012
September 12, 2012 12:01 AM From mobile apps to testbeds on wheels, creative thinkers at government agencies are finding ways to better serve the public.
Internal Revenue Service
This is the year that the Internal Revenue Service, after more than 50 years of processing tax returns on a weekly schedule, began processing them daily.
The agency's Customer Account Data Engine 2 (CADE 2) system began operating in January, just in time for the 2012 tax-filing season. By early April, CADE 2 had processed more than 1.8 billion transactions and issued 83 million refunds totaling $229 billion. At the core of the system is a relational database that balanced "to the penny" with the agency's master file.
The IRS acted as its own system integrator on the four-year project. Taxpayers now receive refunds faster. And taxpayer information is updated more quickly, which translates into better customer service, including the handling of potential identity theft.