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Top 15 Government IT Innovators For 2012

John Foley September 12, 2012 12:01 AM From mobile apps to testbeds on wheels, creative thinkers at government agencies are finding ways to better serve the public.

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Top 15 Government IT Innovators For 2012

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Internal Revenue Service

This is the year that the Internal Revenue Service, after more than 50 years of processing tax returns on a weekly schedule, began processing them daily.

The agency's Customer Account Data Engine 2 (CADE 2) system began operating in January, just in time for the 2012 tax-filing season. By early April, CADE 2 had processed more than 1.8 billion transactions and issued 83 million refunds totaling $229 billion. At the core of the system is a relational database that balanced "to the penny" with the agency's master file.

The IRS acted as its own system integrator on the four-year project. Taxpayers now receive refunds faster. And taxpayer information is updated more quickly, which translates into better customer service, including the handling of potential identity theft.

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Base: 417 respondents at organizations using or planning to deploy data analytics, BI or statistical analysis software
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