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Salesforce.com Secrets: 8 Apps Help You Do More

Kevin Casey February 13, 2013 11:06 AM Is your Salesforce.com app mix keeping up with your company's business growth? One rapidly growing midsize company shares a look at its blend of turnkey and custom apps.

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Salesforce.com Secrets: 8 Apps Help You Do More

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InContact For Integrated Call Center Management

InContact's cloud-based call center integrates call-control capabilities within the existing Salesforce.com system for both outbound and inbound calls. "When a technical support specialist receives an inbound call, Salesforce.com will bring up the contact record showing exactly who is phoning, where they're calling from, if they have any other open cases and whether they are certified on our product -- all of this at a glance before even answering the phone," Amir Javidan said.

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Base: 417 respondents at organizations using or planning to deploy data analytics, BI or statistical analysis software
Data: InformationWeek 2013 Analytics, Business Intelligence and Information Management Survey of 541 business technology professionals, October 2012

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