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Salesforce.com Secrets: 8 Apps Help You Do More

Kevin Casey February 13, 2013 11:06 AM Is your Salesforce.com app mix keeping up with your company's business growth? One rapidly growing midsize company shares a look at its blend of turnkey and custom apps.

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Salesforce.com Secrets: 8 Apps Help You Do More

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Dropbox & Airdropper Mashup For Large Files

Here's a good example of how Avigilon customizes existing apps for its own particular needs. The firm's support reps often need to retrieve customer log files to troubleshoot and resolve issues. The problem, though, is those files are often upwards of 100-MB apiece. "Email is not a suitable medium," Amir Javidan said. "We've created what would be best described as a classic mashup of technologies by leveraging Dropbox and a Dropbox plugin called Airdropper." The result allows reps to generate a one-time URL that the customer uses to upload their log or other files; once the upload is complete, it's stored automatically in Avigilon's Dropbox account and synced across the global technical support staff.

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